Client Engagement Manager

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

Position Title: Client Engagement Manager (ADP Lyric HCM)
Reporting Line: Service Delivery Operations Manager (ADP Lyric HCM)
Position Purpose: To provide high quality support to clients of ADP and participate in associated payroll operational activities.

Key Responsibilities:
Support clients via omnichannel on product, system, legislation troubleshooting, and escalations as required: System and technical support General enquiries Legislation support including month-end and year-end requirements Report building & reconciling all aspects of payroll Process payrolls and provide support to all clients for month-end and year-end requirements including STP and Pay Date filings, including performing the data entry where required as per ADP Lyric HCM Service Manual and client-specific contracts.
Act as Payroll consultant to our clients, know their business payroll policies and support them for smooth processing by engaging with the client from their kick-off with ADP.
Work on support and escalation tickets daily and provide a status update report on tickets actioned at the end of the day.
Oversee client-escalated tickets through triage and resolution.
Follow up with internal teams with appropriate updates and ensure tickets are updated and closed promptly within SLAs.
Ability to estimate and escalate where required.
Maintain internal knowledge base and external documentation including workarounds and issues impacting the processing of payroll.
All client's process SOPs are required to be up-to-date in line with the evolving system and the payroll checklist.
Build and manage client relationships with regular touch points and monthly proactive meetings by being their single point of contact from ADP.
Own the testing of release manifests and features development within the agreed timelines; document the testing and drive it by collaborating with the Development team and other stakeholders, building workarounds where required.
Support the parallel activities for the Implementation clients to ensure quicker go-lives, where required.
Work with internal teams and clients to identify, build and refine payroll best practice processes.
Identify and recommend continuous system and process improvements.
Investigate and resolve client escalations on time.
Manage client expectations in a rapidly changing environment.
Manage and deliver ongoing client education related to client queries and/or escalations.
Contribute towards process documentation and perform User Acceptance Testing of new system features as required.
Contribute to client experience measures (Retention and Net Promotor Score) and business-related performance goals.
Tasks and responsibilities may be reviewed and updated following ADP Lyric HCM Payroll phases.
Performs other related duties as assigned.
Meet the KPIs as assigned on timeliness and accuracy of payrolls; tickets and testing (UAT & features).
Experience:
Minimum 3+ years of Customer Service experience – via multiple channels (self-service, phone, live chat support).
Strong knowledge of payroll practices and operations is essential.
Comprehensive understanding of current Australian and New Zealand payroll legislation.
Demonstrated ability to investigate issues and find solutions.
Strong analytical and problem-solving experience.
Advanced computer skills including Microsoft Word and Excel.
Certifications / Qualifications:
Tertiary qualifications (Cert IV / Diploma/Degree within Business / Administration) is highly desirable.
Relevant experience may be accepted and will be considered in place of formal qualifications.

#J-18808-Ljbffr

  • Engagement Manager Client Services

    vor 1 Woche

    Central Coast, Österreich Healthe Care Vollzeit

    Engagement Manager Client Services - Acute and Aged Care SectorsNow in our 50th year, as an employer today we focus on our people to ensure a great home/work life balance.We play a crucial role in shaping the future of Healthcare in Australia; we offer hybrid working arrangements with opportunities to further your career, and we enjoy a working environment...

  • Enterprise Client Success Manager

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Client Success, Melbourne or Sydney, Full Time Job Description In May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45...

  • Manager Corporate Services

    vor 1 Woche

    Central Coast, Österreich Mpower Vollzeit

    Manager Corporate Services and EngagementWho is MpowerMpower is a well-established, accredited not-for-profit community-based organisation serving South West Victoria.Since our founding in 1975, we have evolved from a small voluntary service into a dynamic agency employing over 95 staff and supporting more than 1,200 families across the region.With nearly a...

  • Client Success Manager

    vor 2 Monaten

    Central Coast, Österreich Summit Tech Pty Vollzeit

    As a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...

  • Client Account Manager

    vor 1 Monat

    Central Coast, Österreich Healthcare Business Consulting Group Vollzeit

    Are you a smart, fast, driven Client Account Manager who wants to be part of the most dynamic and creative Digital Marketing and Coaching Company in Australia?If you've got a passion for marketing & coaching, you're skilled in interpersonal relationships, and you're a lightning fast learner, you might just be the person we're looking for.We are an online...

  • Healthe Care | Engagement Manager Client Services

    vor 1 Woche

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Engagement Manager Client Services - Acute and Aged Care Sectors Now in our 50th year, as an employer today we focus on our people to ensure a great home/work life balance.We play a crucial role in shaping the future of Healthcare in Australia; we offer hybrid working arrangements with opportunities to further your career, and we enjoy a working environment...

  • Client Success Manager

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    As a Client Success Manager, you will be at the heart of our client relationships, ensuring their needs are communicated effectively to our internal team.You'll work closely with clients to understand their goals, providing tailored support and strategic solutions that align with their objectives.Your role will involve facilitating smooth communication...

  • Enterprise Client Success Manager

    vor 2 Monaten

    Central Coast, Österreich Rewardgateway Vollzeit

    Client Success, Melbourne or Sydney, Full TimeJob DescriptionIn May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45...

  • Enterprise Client Success Manager

    vor 2 Monaten

    Central Coast, Österreich Reward Gateway Vollzeit

    Enterprise Client Success ManagerDepartment: Client SuccessEmployment Type: Full TimeLocation: Melbourne or SydneyReporting To: Head of Enterprise Client SuccessDescriptionIn May 2023, Reward Gateway was acquired by Edenred, a CAC40 company listed on the Paris Stock Exchange with over 50 years of experience.Edenred is a leading digital platform connecting...

  • Engagement Manager: Premium Engagement

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer a highly...

  • Client Manager

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Client Manager | Gold Coast/Byron Bay We are seeking a Client Manager to join our National Team, which specialises in the delivery of best-in-class risk management solutions for clients.We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.The Client Manager is responsible for...

  • Customer Engagement Manager

    vor 2 Monaten

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    We are looking for a Customer Engagement Specialist to join our team and work directly with a global leader in the footwear & apparel industry.In this role, you will be responsible for driving customer value, fostering loyalty, and improving customer retention.You will collaborate closely with a delivery team based in Vietnam to ensure seamless service and...

  • Engagement Manager ›

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    At Objective , we create software that makes a difference.With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Our role: The Senior Project Manager is responsible for delivering projects, establishing...

  • Community Engagement Manager

    vor 4 Wochen

    Central Coast, Österreich Zurich 56 Company Ltd Vollzeit

    Community Engagement Manager118498How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...

  • Community Engagement Manager

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Community Engagement Manager 118498 How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter future... A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...

  • Sr. Manager, Strategic Engagement Management, Apac

    vor 1 Woche

    Central Coast, Österreich Atlassian Vollzeit

    Sr.Manager, Strategic Engagement Management, APACAtlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other priorities.We're hiring a Senior Manager, Strategic Engagement for our Advisory Services APAC team.Reporting to...

  • Community Engagement Manager

    vor 4 Wochen

    Central Coast, Österreich Zurich Australian Insurance Ltd. Vollzeit

    Community Engagement Manager118498How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...

  • Customer Engagement Manager

    vor 2 Monaten

    Central Coast, Österreich Smartosc Corporation Vollzeit

    We are looking for a Customer Engagement Specialist to join our team and work directly with a global leader in the footwear & apparel industry.In this role, you will be responsible for driving customer value, fostering loyalty, and improving customer retention.You will collaborate closely with a delivery team based in Vietnam to ensure seamless service and...

  • Consultant - Communications & Engagement

    vor 1 Monat

    Central Coast, Österreich Tideri Jobbörse Vollzeit

    Consultant - Communications & Engagement Consultant - Communications & Engagement Our Insights, Communication and Creative team is seeking new talent to join the Communication and Engagement team as we hit the ground running in 2022.You will be joining a diverse, supportive and tight-knit team, where you will develop and implement communication, consultation...

  • Client Relationship Manager

    vor 1 Monat

    Central Coast, Österreich Buscojobs Vollzeit

    eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more.We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge).We have over 33 million users worldwide, and our platform is...