Customer Service
vor 1 Monat
Full time When disaster strikes, we respond FIRST and FAST, to deliver contemporary and innovative solutions that save valuable property and livelihoods, carefully restoring lives, piece by piece.
To continue to meet the needs of clients and retain an excellent reputation for delivery, we have a vacancy for a suitably qualified and experienced individual to join our Customer Service team in the Call Centre.
Steamatic is part of a large publicly listed company, positioning us as Australia's largest disaster recovery and restoration specialist.
We offer a fun, family environment, and it is a great place to grow and develop your career.
Who our HERO's are: People with energy and passion, keen to learn and want variety in their role.
People with a can-do attitude, empathy, accountability, and a genuine interest in learning about restoration.
About the role Receiving inbound calls from insurance claims administrators, insurance customers, internal restoration technicians, and other general enquiries.Triaging calls and entering data for new claims from inbound calls, outbound calls, and emails.Entering data and updating claims via insurance companies' online portals.Ensuring KPIs are achieved.High volume, fast-paced environment with a supportive team.Skills and experience Exceptional customer service ability.Strong oral communication skills and friendly telephone manner.Efficient and accurate data entry.Ability to multi-task and maintain composure under pressure.Empathetic nature.Insurance industry experience preferred but not essential.Intermediate computer skills and experience working on databases and/or portals desired.If you have some qualifications, not much experience, but a keen desire to learn with a fantastic attitude, that's fine – you'll learn on the job from our dedicated and highly experienced team
Immediate start, full-time permanent role.Permanent position with paid overtime.Salaried position structured to attract and retain.Working as part of the Melbourne Head Office team.External and internal industry-specific training provided.Social functions and branch celebrations.Celebrating employee reward and recognition.Free Employee Assistance Program.Respected organisation with stability & security.Support & guidance from experienced managers.Positive, challenging & rewarding environment.Future career progression where great work is recognised & rewarded.Advancing in technology in a forward-thinking company, embracing initiative and innovation.HERO Reward and recognition benefits.Great opportunity for someone wanting to learn and grow their career through internal promotion.Social functions and weekly team lunches.Our corporate values ensure all our people are our true HERO's: H – Highest Ethics, E – Empathy, R – Return, O – Opportunity.
We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment.
If these values resonate with you, then you may be the new HERO we are looking for.
If the cape fits…… Then please apply, we'd love to learn more about you and why you think you are our next HERO.
Ability to be flexible with working hours and overtime essential to ensure our team provides outstanding service and responsiveness to our customers in a time of need.
The successful candidate must have the right to work in Australia, be able to obtain a Working with Children Check and a full Police check. Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?Have you worked in a call centre before?How many years' experience do you have as a Customer Service Call Centre Representative?Do you have a current Australian driver's licence?What's your expected annual base salary?Do you have customer service experience in the insurance industry?How much notice are you required to give your current employer?How many years' experience do you have in a Reception Role?Since Steamatic's establishment in Australia in 1986, commitment, expertise, and integrity have differentiated us in the industry.
We are Australia's leading provider of restoration, cleaning, and disaster management services, with unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.
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