Reservations Supervisor | Cruise Whitsundays
vor 21 Stunden
About Cruise Whitsundays Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays.
Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport, and two mainland ports.
About the Role We are currently seeking a Reservations Supervisor to join our Reservations Team.
This is a 6-month fixed-term position based at the Port of Airlie.
Reporting to the Customer Service & Sales Manager, the Reservations Supervisor is responsible for the supervision and guidance of the Reservations Team ensuring correct policies and procedures are being followed.
The role is responsible for ensuring that Revenue Targets can be met by managing manifests and availability.
Key Responsibilities: Daily supervision of the Reservations TeamSupport the Customer Service & Sales ManagerKeep up to date with all Cruise Whitsundays products, timetables, promotionsThe supervision and management of the Reservations Team with key focus on Hamilton Island and Daydream Island team membersMonitor bookings, manifests, availability in accordance with demand and weatherMaintain all Reservations Policies and Procedures to ensure information is accurateRun regular operational reports to monitor team and business activityAgent Account inquiriesDaily InvoicesDaily vessel number reconciliationBalancing of website payment methodsEnsure balancing of all Reservations point of salesManage website partners product content and availabilitySet up local promotionsRegularly update team information on NavigatorManage customer complaints in the absence of the Customer Service & Sales ManagerManage PayGlobal in the absence of the Customer Service & Sales ManagerSupport and grow relationships with local agentsPlan, prioritize, and delegate work tasksAbout You: You will be a team leader who will take pride in your ability to help lead the Reservations Team.
You will be passionate about the Tourism Industry with a real commitment to helping your team deliver the best standards of customer service.
You are self-motivated, competent, and adaptable with an eye for detail.
To be successful in this role, you will also have/be the following: High level of interpersonal skills with a lead by example attitudeExperience in creating and maintaining a supportive & positive team environmentStrong Customer Service and Sales SkillsExcellent relationship management experienceProficient with MS Office and general administrative skills and confident with the use of technology and communication devicesExcellent writing and spoken communication skillsAbility to multi-task competing priorities and a solution-based problem-solverExcellent in provision of information and knowledgeHigh attention to detail and high standard of deliveryAbility to work flexible hours including weekends, evenings, and public holidays between the hours of 6:30 am and 7:15 pmMinimum Qualifications: Certificate IV in Tourism or Business Degree (desirable)Drivers LicenceMinimum 1 year customer service/sales experienceMinimum 1 year training and supervising a teamBooking systems experienceHLTAID011 Provide First AidHLTAID015 Provide Cardiopulmonary Resuscitation and Apply Oxygen ResuscitationBenefits: Generous discounts on Journey Beyond travel and experiencesAn attractive salary and positive work environmentStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyParental Leave programPurchased Leave policyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseUp to 50% off at the Cruise Café & BarUp to 50% off the bar on board vesselsFree public transportSalary sacrifice remote area benefitsApplications will be reviewed and progressed as they are received, so don't wait, apply now
Applications will close 22 October 2024.
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