Relationship Banking Manager
vor 2 Wochen
Do you have a passion for supporting businesses to achieve their goals, whilst delivering an exceptional customer experience?
Be part of a dynamic and future-focused, customer-owned bankExcellent opportunities for career progression and ongoing developmentFlexible hybrid working arrangements – WFH and officePermanent, full-time opportunityAbout the roleWe are seeking a Relationship Banking Manager to join our Customer and Experience team at Hume Bank.
As a Relationship Banking Manager, you will play an important role in retaining and growing a portfolio of business banking customers.
You'll build genuine personal connections with our customers, empowering them to feel confident and help bring their business dreams to life.
You will acquire new business by leveraging external relationships, obtaining referrals from existing customers, and engaging in local business and community initiatives.
You will also assist with the delivery of our customer value proposition, gather industry and customer insights, and foster and collaborate with industry networks.
Staying up to date with industry changes and the macro-economic environment is essential for this fast-paced role.
What you can expectDevelop and maintain strong relationships with internal and external business partners, using opportunity identification skills to develop a strong pipeline.Gain a deep understanding of our customer's current and future needs and identify ways to appropriately assist customers to access finance to grow their business.Prepare concise, accurate and timely loan proposals and annual reviews whilst ensuring the quality of credit assessment and ongoing management is maintained.Build and maintain a deep understanding of the relevant products and services provided by Hume Bank.Act as a brand ambassador within the local business community, building awareness of the Hume Bank business banking proposition.About youRelevant tertiary qualification in business or related field (desirable).Tier 2 (required but can be obtained upon commencement).A real passion for small business and an excellent understanding of the local market, with the ability to provide an outstanding customer experience.Demonstrated credit assessment skills in business banking.Sound financial analysis skills and commercial acumen.Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers' expectations and in facilitating proactive customer contact.About UsAt Hume Bank we've always believed the future is bright.
And we've got a history of helping people in our community achieve their dream of owning a home.
Since then, we've focused on making banking better and we want to make a real difference, empowering our customers, community and people, so we can thrive together.
We're lucky we can do things others can't, like sharing our success in real ways.
This looks like better rates and services that have a positive impact on our customers' everyday lives.
We take a stand on the big issues that face the people around us and work towards being part of the solution.
Join us on a journey to a future that's not just better, it's brighter.
How to applyIf you have a true passion for exceptional customer service and are able to align products and services to meet our customers financial goals, click apply to submit your application or email your application to .
Applications must contain a resume and cover letter outlining your interest in the position. If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you'd be a great fit for the team.
Applications close: 6 January 2025Hume Bank is an equal opportunity employer and welcomes and encourages people from all backgrounds to apply.
We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting .
Our processOnce the role is closed, we review all applications against the requirements, creating a shortlist for further review.If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team.
You may be invited back to a shorter second round interview with the head of the department.The final stage is to complete some quick compliance checks, before (hopefully) receiving an offer.We are committed to providing all applicants an outcome for their application.
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