Head Of Virtual Sales
Vor 2 Tagen
Full time
Add expected salary to your profile for insights Opportunity to lead Westpac's Consumer Virtual Banking National Sales TeamsElevate your leadership career with Australia's most established bankDrive customer experience and retention through innovative virtual channelsWhen you join Westpac Group, you'll be empowered to make a difference, speak your truth, and create a future worth striving for.
But best of all, you'll be joining a whole organisation of people who love working together to help others create their best future.
How will I help? As the Head of Virtual Branch and Retention, you will lead and develop a high-performing sales team dedicated to delivering exceptional virtual banking experiences through Voice, Video, and Chat channels.
Reporting to the National General Manager Virtual Banking, you will drive innovation and performance by identifying customer pain points and influencing key initiatives in partnership with the Transformation and Operations & Effectiveness teams.
Your leadership will focus on enabling teams to meet customer needs seamlessly, improve customer satisfaction, and deliver strong business outcomes across virtual channels.
You'll champion coaching, develop leaders within your teams, and embed a growth mindset to improve both customer experience and sales performance.
This role provides an exciting opportunity to make a measurable impact on Westpac's NPS, customer retention, and overall channel success.
What will I need? Extensive leadership experience managing and coaching high-performing sales teams, ideally in Retail or Virtual Banking.Proven expertise in Voice, Video, and Chat capabilities to drive customer engagement and retention.A strong understanding of Home Loan retention strategies, customer needs, and banking operations.Strategic thinking skills with the ability to influence senior stakeholders, balance priorities, and deliver outcomes.Experience managing risk and compliance within a virtual or remote banking environment.The ability to inspire, develop, and engage teams, fostering a positive and growth-oriented culture.A results-driven mindset, with demonstrated success in achieving key performance metrics (e.g., NPS, customer growth, and digital performance)What's in it for me? You'll play a significant part of the future of a business that has been around for 200 years.
Our purpose is to create better futures together.
So, you'll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work / life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Start here.
Just click on the APPLY or APPLY NOW button. At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disabilities and / or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email .
How do your skills match this job?
Sign in and update your profile to get insights.
Banking & Financial Services More than 10,000 employees Westpac is Australia's oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand.
We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
Through our unique portfolio of brands comprising Westpac, St.George, Bank of Melbourne, BankSA, BT and RAMS we serve over 13.9 million customers.
Perks and benefits Flexible working arrangements Leave to support lifestyle and wellbeing Family first Gender affirmation / transition leave Sorry business leave Career growth Health and wellbeing Discounted banking products and services
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