National Technology And Partnerships Manager
Vor 5 Tagen
DescriptionAbout the JobWe are Charlotte has partnered with Avive Health, in the search for their first ever National Technology and Partnerships Manager Avive Health is an emerging provider, setting a new standard in mental health care through innovative and compassionate services. This role can be full-time or part-time, with the potential to progress to full-time. By applying for this position, you are taking an exciting step towards joining an organisation that prioritises innovation, continuous improvement, and delivering exceptional care. You will be instrumental in shaping the future of mental health services through the management of key technology partnerships and driving the strategic alignment of technology initiatives with our organisational goals. We seek individuals who are professional, compassionate, empathetic, and proactive. If you have a passion for technology and partnership management, and a desire to make a difference in mental health care, we'd love to hear from you.Key ResponsibilitiesReporting directly to the Chief Financial Officer, you will be responsible for, but not limited to:Developing and maintaining strong, sustainable relationships with core technology partners and vendors, ensuring alignment with business needs and strategic goals.Managing technology partnerships to ensure the effective and timely delivery of outcomes, meeting Service Level Agreements (SLAs) and contractual obligations.Leading and facilitating change management processes with technology partners and stakeholders, ensuring seamless integration and collaboration.Crafting and executing strategic technology plans, including risk management, disaster recovery, business continuity, and incident response strategies.Developing and maintaining a detailed technology roadmap that outlines long-term strategic goals, prioritised projects, and future-state technology initiatives.Ensuring that technology solutions and partners are aligned with Avive Health's mission, vision, and operational objectives, driving innovation and efficiency.Evaluating emerging technologies and partnership opportunities, championing innovation to enhance service delivery and patient care.Leading IT operations management, including infrastructure, software development, digital initiatives, and business systems, to ensure high performance and reliability.Implementing and refining IT policies, governance frameworks, and standards that support operational efficiency and ensure compliance with industry best practices (ITIL, Agile, ISO).Collaborating with senior leadership to anticipate business needs and provide data-driven insights that inform decision-making and strategic planning.Skills, Knowledge and ExpertiseExtensive experience in a senior IT leadership role, with a proven track record in managing technology operations and partnerships, ideally gained from a startup or growth-stage organisation.Expertise in developing and managing strategic partnerships with technology vendors and partners, ensuring high-quality service delivery and commercial value.Experience in strategic planning and implementation, including the creation of technology roadmaps, business continuity plans, and risk management strategies.Proven ability to oversee IT operations, including infrastructure, software development, and digital initiatives, ensuring reliability and alignment with business needs.Strong background in managing Service Level Agreements (SLAs), contractual obligations, and tender processes, ensuring delivery within agreed timelines and quality standards.A forward-thinking approach to technology evaluation and adoption, with an ability to drive innovation and maintain future readiness for business challenges.Hands-on experience leading key IT initiatives, such as gap analysis, cybersecurity reviews, audits, and continuous improvement projects.Solid understanding of IT governance frameworks (ITIL, Agile, ISO), with a focus on improving operational efficiency and ensuring compliance.Exceptional problem-solving skills, with the ability to collaborate effectively with cross-functional teams to resolve complex issues.Excellent communication and interpersonal skills, with the ability to build strong relationships with senior leadership, partners, and stakeholders.A customer-centric mindset, always considering the patient and their needs in technology decisions and service delivery.Avive Health ValuesOur values are the guiding light of our brand and business, every dayEmbrace individuality - Like a fingerprint, we understand that everyone is different. We put patients at the heart of their journey of treatment, recovery and growth, in an environment to help them heal.Walk the talk - We approach every interaction with a mental health mindset, mindful of how we can impact others. We are compassionate, transparent and inclusive. We act with integrity and value the relationships we have with everyone.Genuine, quality care - We strive to always deliver the best experience and outcomes. We are guided by best practice and go above-and-beyond to exceed what our patients need and expect.Be curious - We are driven by creativity and new horizons. We listen to our patients, families, carers, staff and specialists. We research, educate and collaborate to continuously adapt, improve and reimagine mental health care.Break the mould - We challenge the status quo and want to break the mould. We will continue to deliver innovative and accessible mental health care for Australians with the latest therapies, treatment, technology and environments.If this opportunity sounds like you, please apply via LinkedIn with your CV. A cover letter is optional. Please note this position is being managed by We Are Charlotte, so please liaise directly with us for any questions you may have. We're committed to creating an inclusive workplace that embraces diversity and equal opportunity for all, and we encourage applications from people of all backgrounds, abilities, and experiences.
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