Quality & Assurance Lead | Melbourne, Au
vor 4 Wochen
Job Description
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your New Role
The Quality & Assurance Lead works closely with internal and external stakeholders and providers to ensure high quality and operational effectiveness of the dispute resolution process to maximise the member experience.
This position plays a pivotal role within the domain and will contribute massively to our service uplift. You will be responsible for executing oversight and monitoring activities that inform the ongoing improvement of the quality of dispute interactions delivered to members via the Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) channels.
Duties include but are not limited to:
Assess and evaluate third party dispute resolution frameworks and practices against key legislative and regulatory obligations.Use data analysis to identify gaps, issues, and key emerging trends and/or risks and develop recommendations to address them.Analyse complaints to identify and report recurring and systemic issues.Identify learning opportunities for Dispute Resolution teams and key stakeholders and contribute to education and training.Work with external 3rd parties to monitor the complaints management function and reporting.Maintain strong working relationships with internal staff and external third parties, this includes virtual and face to face site visits.Produce and (co-)present written Dispute Resolution assessment reports for internal and third-party providers and include recommendations where appropriate. What You'll Need 3+ years of experience within superannuation with regulation and legislation knowledge and/or understanding.RG146 compliant or willingness to obtain accreditation.Experience in dispute resolution and complex complaint management.Data analyst experience beneficial.Strong stakeholder management skills, with the ability to engage effectively at all levels.Excellent written and verbal communication skills.Strong knowledge of risk and compliance frameworks.Excellent organising and planning skills with the ability to co-ordinate and manage multi-discipline activities.
This is a hands-on role, and the successful candidate will be able to work autonomously, manage multiple priorities and meet set deadlines. You will have the opportunity to work closely with the Quality & Assurance Manager and put forward ideas to truly add value to the Fund and its service offering.
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
Progress powered by purpose.
#J-18808-Ljbffr
-
Quality Assurance Officer
vor 2 Monaten
Melbourne, Österreich Quality Enterprises Usa VollzeitThe Company How would you like to work with a multiple award-winningInternationalmanufacturing company with offices around the world?tnaare an innovative and successful integrated packaging & processing solutions company with over 14,000 system installed across 120+ countries.tna design and manufacture high-speed packaging, distribution & processing...
-
Amp | Lead Business Analyst | Melbourne
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitLead Business Analyst Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us redefine what financial services could be.And turn our...
-
Engineering Team Lead
vor 3 Monaten
Melbourne, Österreich Culture Amp VollzeitThis is a Engineering Team Lead role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**Join us on our mission to make a better world of work. ** Culture Amp is the world’s...
-
Senior Manager, Quality Assurance | Melbourne, Au
vor 2 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Senior Manager, Quality Assurance | Melbourne, Au
vor 2 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Revenue Enablement Lead
vor 4 Wochen
Melbourne, Österreich Culture Amp VollzeitThis is a Revenue Enablement Lead role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**The Opportunity at Culture Amp** Culture Amp is looking to grow our Revenue Enablement...
-
North Service Centre Consultant
Vor 3 Tagen
Melbourne, Österreich AMP VollzeitThis is a North Service Centre Consultant role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at AMP 🧐🧐## Job Description If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a...
-
FP&A Lead
vor 1 Monat
Melbourne, Österreich Culture Amp VollzeitThis is a FP&A Lead role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐Culture Amp is looking for an exceptional **FP&A Lead **to join us in our mission to support the...
-
Lead Business Analyst
Vor 4 Tagen
Melbourne, Österreich Amp VollzeitLead Business AnalystJob DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...
-
Sales Development Representative, Inbound
vor 4 Wochen
Melbourne, Österreich Culture Amp VollzeitThis is a Sales Development Representative, Inbound role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**How you can help make a better world of work** Culture Amp is looking...
-
Workplace Experience Partner
vor 2 Wochen
Melbourne, Österreich Culture Amp VollzeitThis is a Workplace Experience Partner role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**How you can help make a better world of work** Culture Amp’s mission is to create...
-
Commercial Account Executive
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitOur mission goes beyond just building a business tool. It includes a commitment to providing the education, community, and support you need to bring a culture-first approach to your organization.Sales and Customer SuccessFull-timeOffice | Melbourne, VIC, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to...
-
Commercial Account Executive
vor 1 Tag
Melbourne, Österreich Culture Amp VollzeitOur mission goes beyond just building a business tool. It includes a commitment to providing the education, community, and support you need to bring a culture-first approach to your organization.Sales and Customer SuccessFull-timeOffice | Melbourne, VIC, AustraliaMid Level - A role for someone with some well-developed knowledge and skills they can bring to...
-
Quality Assurance Lead
vor 2 Monaten
Melbourne, Österreich Westpac Group VollzeitRole - Quality Assurance Lead • Permanent• Sydney Location• Hybrid Working Model How will I help? As a Test Automation Lead, you will be responsible for all test automation deliverables.Your role will encompass comprehensive automation planning, scoping, designing, executing and ensuring the quality delivery of the platform within the company. The Test...
-
Quality Assurance Coordinator
vor 1 Monat
Melbourne, Österreich Asahi Beverages VollzeitApply now Job no: 502453 Work type: Permanent - Full Time Location: NSW - other Categories: Manufacturing/Operations, Science & Technology Your Impact Embark on a compelling journey as a proactive and dynamic Quality Assurance Coordinator at our Albury facility, where innovation and excellence define our commitment to quality.Reporting directly to the...
-
Staff Engineer
vor 1 Monat
Melbourne, Österreich Culture Amp VollzeitThis is a Staff Engineer - Design System role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**Join us on our mission to make a better world of work. ** Culture Amp is the...
-
Quality Assurance Manager | Apparel | Kew
vor 2 Wochen
Melbourne, Österreich Hanes Brands Inc VollzeitQuality Assurance Manager | Apparel | Kew | Melbourne - Inner (VIC)14-Nov-2024Category: RetailPosition Type: Permanent Full-TimeApplication Close Date: 14-Dec-2024Job DescriptionHybrid and flexible working, health & wellbeing programs.Collaborative culture with a genuine commitment to sustainability.Huge focus on learn and grow opportunities. Quality...
-
Talent Partner
vor 4 Wochen
Melbourne, Österreich Culture Amp VollzeitThis is a Talent Partner (Recruiter) role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**About the position:** Culture Amp is currently looking for a Recruiter to join our...
-
Quality Assurance Manager | Apparel | Kew
vor 3 Wochen
Melbourne, Österreich Buscojobs VollzeitQuality Assurance Manager Apparel Kew Melbourne - Inner (VIC)Category: RetailPosition Type: Permanent Full-TimeApplication Close Date: 14-Dec-2024Job Description We are looking for an experienced Quality Assurance Manager to join the Apparel Group.Managing a team of QA Coordinators across Sydney and Melbourne, you will be responsible for leading all aspects...
-
Talent Partner
vor 1 Monat
Melbourne, Österreich Culture Amp VollzeitAbout the position:Culture Amp is currently looking for a Recruiter to join our APAC Talent Acquisition team to support hiring Go-To-Market and Corporate Practices hiring across Sales, Marketing, Customer Success and Corporate (Finance, Security, People & Culture). Through your strong relationships and thorough understanding of the needs of the practice, the...