L2 Support Engineer
vor 2 Wochen
Schedule: Monday- Friday (09:00AM to 06:00PM AEST) What are we looking for? Skills Required: Experience using ConnectWise or other ITSM toolsAbility to deal with busy, high-pressure situationsExcellent communication skills and attention to detailHigh level of customer service and ability to comply with Service Management processesGood knowledge of End User Compute & Terminal ServicesExperience managing desktop user profiles, Outlook, and network printersDemonstrate professional behavior when interacting with suppliers, staff, and customersNice to Have: Experience using Kaseya or other RMM toolsDemonstrate understanding of ITIL processesExperience supporting Microsoft products e.g.
Windows 7, Windows 10, and O365Experience supporting English-speaking countriesRelated IT diploma or degreeITIL Foundation certificationMicrosoft certificationsPrevious experience supporting an Australian company or MSP is a plusWhat will you do? Field incoming end user calls, emails, and ticketsLog all incidents and service requests accurately in the ITSM toolPrioritize and schedule resolution of tickets and escalate as neededEnsure customer Service Level Agreements (SLA) and customer expectations are metEnsure internal and external stakeholders are updated for Priority 1 & 2 ticketsInstall and configure computer hardware, software, systems, printers, and scannersInvestigate, diagnose, and resolve computer software and hardware faults, including repairing equipment and replacing parts where applicableAdhere to the Service Desk Procedures outlined as part of this employmentSupport and contribute to the team and company cultureMentor junior staff members and be actively involved in their developmentAct as an escalation point for team members and clientsJoin the awesome team and enjoy these benefits & perks: Home-basedMedical, dental coverage, and life insurancePaid vacation and sick leave (with quarterly sick leave conversion)Competitive salary package and annual appraisalFinancial assistance programMandatory government benefits and 13th Month PayRegular company events, work-life balance, and career growth opportunitiesJOIN CONNECTOS NOW ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 2006, our client has been a trusted partner for Australian organizations, delivering comprehensive ICT services and solutions.
Their commitment to excellence and innovation has enabled us to help businesses of all sizes achieve their digital transformation goals.
Equal Employment Statement: Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status.
ConnectOS ensures the full confidentiality of the data it processes.
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