Senior Mc Account
vor 2 Wochen
Senior MC Account & Relationship Manager The Company
Our client is a leading full-service marketing agency specialised in digital, face-to-face, retail, tele and data acquisition fundraising.
Due to continuous growth, they require a Senior MC (Marketing Company) Account & Relationship Manager to join their team in Melbourne.
This is an exciting opportunity within a successful company which offers long-term career opportunities and personal growth.
This is a full-time position.
The Role
Purpose of the position:
To improve attrition, retention and development of the company's current Client Services Team (CAMs) To improve the capabilities of the company's HO team to make decisions and implement without the management's daily management relating to the MCs To enable the management to receive updates on a monthly board level style meeting - reporting on product results and further interest of campaigns by MCs, People Profitability, Systems and processes, Compliance, Cust Service, Gaps & Opportunities To allow the management to focus on their roles and broader lenses Build lateral capabilities at executive level within the company The focus of this role is to build a better, more structured service to client base MC – be a voice for that pillar Oversee and manage MC performance and results in regards to the company's expectations Key Responsibilities:
Relationship Management Build and maintain strong trusted relationships with sub-contracted marketing companies.
Study and observe in person the Company Directors (daily and weekly functionality and needs to best support their endeavours) Regularly meet with the Marketing Companies in person and remotely to ensure an understanding of their business and address any challenges their business may have.
Assist in addressing challenging sub-contracted company requests or escalating issues when necessary.
Address alongside the CS team, any contractual breaches at Marketing Company level and or client escalation incidents.
Account Management Act as the driving force in conjunction with Product Consultants (PCs) behind the success of client campaigns, ensuring that they align with the clients' and company's goals.
Support the client services team and PCs in managing and progressing campaigns for charity partners + sub-contracted marketing companies.
Forecast and monitor MCs and the company's account metrics including all client KPIs to ensure delivery of a successful campaign and align to client targets and objectives.
Collaborate with teams to ensure campaigns are executed successfully.
Handle multiple clients concurrently, ensuring deadlines are met.
Monitor results and success pertaining to campaign management.
Host periodical WIP meetings with MCs to ensure regular communication, relationship and success is built and maintained.
Support Client Services team & Product Consultants and MC in gaining product knowledge, literature, information flows, and necessary tools to effectively carry out campaigns.
Stay knowledgeable about government legislation and its impact on campaigns and the industry.
Strategic Planning Leadership team to create annual plans geared towards achieving MC pillar strategic objectives and targets.
Develop and progress strategic plans to align with the company's / Clients' long-term goals.
Conduct regular business reviews with sub-contracted marketing companies and Product Consultants to assess progress and identify areas for improvement.
Stay informed about industry trends, regulatory changes and competitors to provide valuable insights and commercial advantages and report to the company's stakeholders.
Reporting and Analysis Track and analyse key performance metrics to assess account health and overall team performance.
Provide regular reports and updates to senior management on account status, challenges, and opportunities.
Maintain accurate records pertaining to sub-contracted calls and meetings.
Generate weekly/monthly reports for sub-contracted companies, clients, management, and other stakeholders.
Attrition & QA Management Work alongside the CS&QA Man to interpret, understand and track the attrition performance of subcontracted MCs.
Work closely with the company's Marketing internal team and Marketing Companies to put in strategies to achieve the desired metrics set in partnership with the charity partners.
Cross-Department Collaboration Collaborate closely with third parties, PCs and internal teams / departments, including customer service and business development to ensure consistent MC experiences.
Facilitate effective communication and information sharing between departments to enhance overall client satisfaction.
Escalation Point Act as an escalation point for all MC-related matters, both for PCs and sub-contracted marketing companies.
Address concerns and challenges promptly and effectively to uphold strong relationships and ensure successful outcomes.
If you would like to look at our other unlisted roles, you can find them at:
You must submit a CV on application prior to a phone call and be prepared to sign a nondisclosure.
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