Senior Mc Account

vor 1 Monat

Melbourne, Österreich Gateway Synergy Recruitment Pty Ltd Vollzeit

Senior MC Account & Relationship ManagerExperienced Senior MC (Marketing Company) Account & Relationship Manager needed for a marketing agency in Melbourne with highly competitive salary.
The Company Our client is a leading full-service marketing agency specialised in digital, face-to-face, retail, tele and data acquisition fundraising.
Due to continuous growth, they require a Senior MC (Marketing Company) Account & Relationship Manager to join their team in Melbourne.
This is an exciting opportunity within a successful company which offers long-term career opportunities and personal growth.
This is a full-time position.

The Role Purpose of the position:To improve attrition, retention and development of the company's current Client Services Team (CAMs)To improve the capabilities of the company's HO team to make decisions and implement without the management's daily management relating to the MCsTo enable the management to receive updates on a monthly board level style meeting - reporting on product results and further interest of campaigns by MCs, People Profitability, Systems and processes, Compliance, Cust Service, Gaps & OpportunitiesTo allow the management to focus on their roles and broader lensesBuild lateral capabilities at executive level within the companyThe focus of this role is to build a better, more structured service to client base MC – be a voice for that pillarOversee and manage MC performance and results in regards to the company's expectations About the role
Key Responsibilities:Relationship ManagementBuild and maintain strong trusted relationships with sub-contracted marketing companies.Study and observe in person the Company Directors (daily and weekly functionality and needs to best support their endeavours)Regularly meet with the Marketing Companies in person and remotely to ensure an understanding of their business and address any challenges their business may have.Build lateral capabilities at executive level within the companyAssist in addressing challenging sub-contracted company requests or escalating issues when necessary.Address alongside the CS team, any contractual breaches at Marketing Company level and or client escalation incidentsAccount ManagementAct as the driving force in conjunction with Product Consultants (PCs) behind the success of client campaigns, ensuring that they align with the clients' and company's goals.Support the client services team and PCs in managing and progressing campaigns for charity partners + sub-contracted marketing companies.Forecast and monitor MCs and the company's account metrics including all client KPIs to ensure delivery of a successful campaign and align to client targets and objectives.Collaborate with teams to ensure campaigns are executed successfully.Handle multiple clients concurrently, ensuring deadlines are met.Monitor results and success pertaining to campaign management.Host periodical WIP meetings with MCs to ensure regular communication, relationship and success is built and maintainedHost and maintain accurate MC agendas, WIPs, minutes and actions for each scheduled call/meetingsSupport Client Services team & Product Consultants and MC in gaining product knowledge, literature, information flows, and necessary tools to effectively carry out campaigns.Stay knowledgeable about government legislation and its impact on campaigns and the industry.Demonstrate a hands-on approach and understanding of end-to-end operational processes for allocated campaigns and sub-contracted companies.Strategic PlanningLeadership team to create annual plans geared towards achieving MC pillar strategic objectives and targets.Develop and progress strategic plans to align with the company's / Clients' long-term goals.Co-ordinate and host PC calls to help deliver operational and sales success throughout the sub Contracted MC networkConduct regular business reviews with sub-contracted marketing companies and Product Consultants to assess progress and identify areas for improvement.Stay informed about industry trends, regulatory changes and competitors to provide valuable insights and commercial advantages and report to the company's stakeholders.Monitor, review and improve MC trend in regards to agreements and important KPIs as identified in strategic plansCo-ordinate and host alongside the PCs the PC and MC face to face meetingsExplores revenue raising additional opportunities with in the industryOversees, manages and reports on the company's MC targetsReporting and AnalysisTrack and analyse key performance metrics to assess account health and overall team performance.Provide regular reports and updates to senior management on account status, challenges, and opportunities.Maintain accurate records pertaining to sub-contracted calls and meetings.Generate weekly/monthly reports for sub-contracted companies, clients, management, and other stakeholders.Recommend strategies and convey campaign and sub-contracted marketing company director challenges and goals to the business unit.Communicate with key organisational representatives and senior management as required.Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders.Be the voice of the MC pillar to ensure all third party and the companyAttrition & QA Management:Work alongside the CS&QA Man to interpret, understand and track the attrition performance of subcontracted MCsWork closely with the company's Marketing internal team and Marketing Companies to put in strategies to achieve the desired metrics set in partnership with the charity partners.Conduct regular meetings with the CS & Client Account Team to review attrition results.Present findings and recommendations during WIPs with the support of the company's objectivesEnsure any gaps identified from annual audits and bridged and filed in support of the CS and QA teamCross-Department CollaborationCollaborate closely with third parties, PCs and internal teams / departments, including customer service and business development to ensure consistent MC experiences.Facilitate effective communication and information sharing between departments to enhance overall client satisfaction.Collaborate with the Business Development (BD) team to approach prospective new MCs and onboard new MCs while identifying opportunities to grow business with existing clients.Collaborate with the BD team to identify growth opportunities within the assigned territory.Onboard new sub-contracted companies and satellite offices.Escalation PointAct as an escalation point for all MC-related matters, both for PCs and sub-contracted marketing companies, that is high levelOversee and manage the company's Guideline expectations alongside Marketing Service agreements and campaign ordersAct as an escalation point for resolving complex client issues and ensuring timely resolutions.Address concerns and challenges promptly and effectively to uphold strong relationships and ensure successful outcomes. #J-18808-Ljbffr

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