Senior Account Manager
vor 1 Woche
To make life better for people in small business, their advisors, and communities around the world by rewiring the world of small business by making it seamless, simpler, and smarter.
Sales and Customer Success Full-time Location: Hybrid | Melbourne, VIC, Australia
Level: Senior - A role for someone with advanced knowledge and skills.
May involve mentoring, leading others, or specialization.
Typically at least 5 years of experience.
Xero is a cloud-based accounting software platform for small businesses with over 2.7 million subscribers globally.
Through Xero, small business owners and their advisors have access to real-time financial data any time, anywhere, and on any device.
Xero offers an ecosystem of over 1,000 third-party apps and 300 plus connections to banks and other financial partners.
About the RoleHow You'll Make an Impact: As a Senior Account Manager at Xero, you are responsible for managing, developing, and growing large and mid-tier Accounting Partners by helping them to develop and execute a digital strategy.
The overall aim is to support their continual success in migrating clients onto the Xero platform.
This is a field-based role requiring extensive appointment management.
What You'll Be Responsible ForEnsure the top of the sales pipeline is adequately filled with quality leads.Customer Advocacy and Feedback: Advocate for customers by providing feedback to internal teams on how to better meet customer needs.Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities.Skills You'll NeedWorks with others by being open, clear in communication, and listening to achieve goals.Results orientation: Focuses on outcomes and the steps it takes to achieve them.Problem solving: Identifies problems and develops logical solutions that address the problems.Meet the TeamMembers of the sales team at Xero have a habit of referring to their customers as partners.
This slight distinction in terminology is part of what sets the tone for how the cloud-based accounting software company interacts with accountants and bookkeepers.
We want to have a positive impact on the world by helping small businesses grow.
Our teams do this by partnering with accounting professionals to educate them on how our business platform can assist their clients.
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