Unilodge Australia Pty | Customer Service Manager | Canberra
vor 3 Wochen
Take the next step in your career as Customer Service Manager.
Lead, mentor, support, and assist your team to provide the best service possible
Job Details Role based at UniLodge @ UC - UC Lodge Drive an outstanding resident experience and contribute to our great culture Permanent Full Time - 38 hours from MON - FRI We're on the lookout for a Customer Service Manager to join our team at UniLodge @ UC - UC Lodge on a Full Time basis.
Great opportunity to take the next step in your career with UniLodge.
What role will you play As the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective operations of reception.
You will be equipped to handle a fast-paced environment, keen to hear others' views and will be comfortable taking accountability for your decisions.
Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go.
More specifically you will:
Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
Aim to build a high performing team aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
Ensure that your team receive timely feedback on their performance in a professional and encouraging manner.
Ensure accurate accounting of all resident related accounts for rental and sundries.
Complete the check in and out process for our residents at the beginning and end of their tenancy.
Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
What we're looking for Similar work experience within student accommodation or hospitality industry Strong customer service focus The ability to work autonomously Desire to work in a fast-paced, team-oriented environment Ability to manage a diverse range of tasks independently and reliably Ability to prioritise tasks and manage time effectively Strong communication skills, both written and verbal Ability to think creatively and independently solve problems, and escalate where required Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors Confident computer skills including ability to use various systems and Microsoft Suite Unrestricted work rights in Australia National Police Check (completed within last 3 months), at your own cost Working with Vulnerable People's Check (ACT) Are you ready to embark on a rewarding career?
If you think this role is the right fit for you, we would love to hear from you.
We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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