Inbound Sales Consultant
vor 1 Woche
Tuesday, 15 October 2024
Discover a career where care goes both ways
Based in Macquarie Park, short walk from Metro Station + WFH Options7 extra days off per year + Not for Profit Salary Packaging + Fitness PassportPhone based, inbound sales - Triage new business leadsExciting things are happening at Catholic Healthcare
We've grown to 5500+ employees and we're celebrating our 30th year of providing care in 2024.
Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
Opportunity for an experienced and customer-centric operator to support potential new clients to navigate their Aged Care journey.
Reporting to the Team Leader, Inbound Sales Enquiry, in this phone-based position within a small call centre, you will manage enquiries from prospective clients and their families approaching aged care for the first time, liaise with referrers and other external and internal stakeholders.
For our new potential clients and their families, this can be a nerve-racking and sometimes overwhelming time in their lives.
Your patient, empathetic yet diligent and proactive approach, together with your exceptional customer service and communication skills, will assist in your success.
Your confident phone manner and solution-focused mindset will assist you to triage and qualify leads, understand the needs of our customers, and provide comprehensive and timely information in addition to gaining agreement to proceed with interest in Catholic Healthcare as their provider.
You will manage the leads database in CRM to ensure all enquiries are actioned and responded to in a timely manner and build and maintain strong internal and external relationships with key stakeholders.
To be considered for this position it is essential that you can type accurate detailed records and navigate multiple databases whilst talking on the phone.
In addition to; Previous experience in a similar customer service positionExcellent interpersonal and communication skills, both verbal and writtenDemonstrated ability to effectively convey information, influence stakeholders, and build rapport with customers.Strong problem-solving and conflict resolution abilities, with a customer-centric mindsetAbility to handle challenging situations with diplomacy and empathyProficiency in using customer relationship management (CRM) software, as well as other relevant tools and technologies including Microsoft Office applicationsAbility to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisationFlexibility and adaptability to accommodate changing customer needs and business requirementsWillingness to obtain a police checkWhat we can offer you as an employee of Catholic Healthcare Not-for-profit tax benefits - pay less taxFitness Passport - discounted gym benefitsPaid parental leavePaid family leave, additional days off each yearLong service leave after 5 yearsA values-based organisation that welcomes applicants from all faiths and backgroundsIf you're looking for a role where you can make a positive impact in a rewarding organisation like ours, we'd love to hear from you.
Apply online now
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.
We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
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