Regional Manager, Central

DescriptionRegional Manager, CentralJob Type: Full-time PermanentRemuneration: Competitive base salary + Superannuation + NFP Salary PackagingStart Date: January 2025We're looking for a senior leader with expertise in housing delivery services to join Bridge's Leadership Team. The Regional Manager, Central reports into the Chief Operating Officer and plays a key role in shaping the strategic direction of Bridge's frontline housing services, ensuring their region provides excellence to Bridge customers, and approaching housing services with an innovative lens.Bridge Housing (Who are we?)We are a registered Tier 1 community housing provider and charity with a long history in Sydney since 1984. Today, we manage 3,600 properties across metropolitan Sydney, home to 5,700 people.At Bridge Housing, our mission is to change people's lives by delivering more homes and quality services.Our vision is to be a dynamic organisation, recognised for excellence in meeting housing needs, improving resident wellbeing and governing responsibly.Our values guide us:Integrity – we act ethically and honestlyInclusion – we cultivate diversity and belongingInnovation – we look for new ways to make a positive impactBridge Housing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have been awarded Best Workplace three times and are recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.Your PurposeThe Regional Manager, Central is one of four Regional Managers reporting into the Chief Operating Officer. Together, the Regional Managers deliver upon Bridge Housing's strategic goals by:ensuring their portfolio provides high-quality service delivery that meets key performance indicators and regulatory obligations,providing senior leadership and subject matter expertise to Team Leaders to successfully manage escalations where required and drive high standards of operational performance throughout the region,developing and implementing innovative housing policies, service delivery models and key partnerships which align with the overall direction of Bridge Housing's strategic goals.The portfolio of the Regional Manager, Central has three key areas of responsibility:Pathways focus on housing assistance and allocations;Housing, focus on sustaining tenancies;Senior Housing Manager who has a practical operational and coaching focus to ensure consistently high service delivery of tenancy management.Role OutcomesSupport the Executive Board to deliver the Bridge Housing strategic and annual business plans, including submission of bi-monthly reporting.Shape and influence Bridge Housing's strategic direction in relation to housing services by providing expert advice to the Executive Board, creating and implementing innovative housing policies, and delivering key strategic projects.Accountable for ensuring adherence to the Management Operating System (MOS) to deliver multi-faceted, complex corporate Key Performance Indicators (KPIs) for staff within the portfolio.Work closely with the Regional Manager, North to set the strategic directions and priorities of the Senior Housing Managers, to ensure they are working consistently across the regions.Oversee the delivery of social housing access and tenancy management services in the Central region, effectively managing escalations where appropriate and required.Develop and maintain strong networks, strategic partnerships and service level agreements with relevant services that improve outcomes for customers.Ensure effective corporate governance by driving the delivery of the Central region housing services and programs against corporate KPIs and the provision of timely and accurate reporting.Ensure consistent high-quality service delivery in the Central Region by managing adherence to the Customer Service Standards, operational and corporate policy and effective complaints and appeals management.Drive quality service delivery through the development and implementation of services and programs that grow tenant satisfaction, sustain tenancies and support community engagement.Ensure adherence to relevant laws and regulations affecting the sector and ensuring the WHS, safety and risk frameworks are implemented and maintained throughout the Central region.Assist in driving company culture and performance through leadership practices that attract and retain high-quality staff, manage performance and develop employee capability.Increase the profile and reputation of Bridge Housing by building strategic networks and partnerships, attending industry forums and being an active member of the community housing sector.Who are we looking for?You will have:Demonstrated experience of working in the community housing sector, government or social services sector.Deep understanding of Residential Tenancy Agreement, NCAT and best practice tenancy management, housing allocation processes, and related legislation.Experience in management and resolution of complex housing-related escalations at a team or service level.Experience in designing, implementing and evaluating service delivery models that are responsive to tenant and community needs.Experience in contributing to or leading strategic planning processes within areas of service delivery or operational efficiency.Demonstrated leadership skills at a senior management level and ability to build and maintain high performing teams.Ability to manage staff and resources in line with operational and performance targets.Ability to analyse data and trends to inform decision making and improve service delivery outcomes.Relevant tertiary qualifications.To recognise and reward the hard work of our employees, Bridge offers an inclusive and extensive Total Rewards Program that includes:support for employee wellbeing and professional development (including study leave and assistance, on and offsite training and team building)an extremely competitive remuneration package4 weeks of annual leave, and 5 days of gifted leave per year (including your Birthday and the Christmas period) and public holidays (we also offer up to 2 Public Holiday swaps per year to recognise other important occasions to you)Massages, reflexology and fruit in the office on a weekly and monthly basishybrid working and flexible work arrangementsAPPLY NOW By uploading a resume and short cover letter through our portal. We would love you to tell us in your Cover Letter:How does this role align with your experience and goals for your next career steps?Chloe Robinson (HR Manager) and Simone Parsons (Chief Operating Officer) will be responsible for the role's recruitment process. After the advertising period, Chloe will be conducting phone interviews with candidates who are most closely aligned to the role fit, before progressing to a face-to-face panel interview on Monday 16th December. If for any reason you would be unable to attend, please make Chloe aware immediately by email (******).Bridge Housing prioritise customer experience and will provide all applicants feedback at the end of the interview process.Good news We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.
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