Hr Support Consultant
vor 2 Monaten
Our mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match
What might your days look likeAs a HR Support Consultant, you'll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product.
In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively.
This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.
This role will be offered as a 12 month fixed term contract.
As a HR Support Consultant you'll be responsible for:
Providing support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration. Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner. Assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers. Proactively analysing and understanding product functionality across the platform and logic in detail; testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. Conducting/triaging customer support issues and assigning to the appropriate team or resolving where possible. Taking on client and team HR escalations for our customers. Assisting with requirements gathering to run post mortems and internal support team workshops. Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes. Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible. Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs). Proactively contributing feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights. What will you bring: Relevant HR industry experience. Exposure to working in fluid, high change and high velocity environments. Prior exposure to customer experience within a SaaS (Software as a Service) environment (nice to have). An attitude that always puts your customer's needs first. Problem solving skills with a sound and thorough approach to troubleshooting. Ability to manage competing priorities, working autonomously; requesting assistance where needed. Strong and polished verbal and written communication skills. A tertiary degree in Human Resources and/or relevant qualification (nice to have). Experience is important, but for us the biggest measure of success is people who can live and breathe our values.
Show us what you can bring to the table, and we'll empower you to let your talents shine.
The EH WayThe EH Way is how we describe our culture at Employment Hero and how we all operate.
It is our DNA.
You can read all about it on our careers page: careers/
In short, you'll love working with us if:
Revolutionising employment gets your heart racing. You thrive on the flexibility (and responsibility) of a remote-first business. Our values align, and shape how you show up every day. You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people. Plus, you'll get to enjoy a number of great perks, including:
A generous budget for your home office. Cutting-edge tools and technology. Reward and recognition programs - because great work should be recognised and rewarded. Cashback offers and discounts on popular brands through our Swag app. Are we a match?Think we're the right match for you?
Fantastic
Click 'Apply' and our talent team will reach out with the next steps.
At Employment Hero, we are committed to safeguarding the privacy of your application data.
To understand how we do so, you can read our Applicant Privacy Policy here: legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
#J-18808-Ljbffr
-
Hr Support Consultant
vor 4 Wochen
Sydney, Österreich Employment Hero VollzeitOur mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...
-
Hr Support Consultant
vor 4 Wochen
Sydney, Österreich Airtree Ventures Pty VollzeitOur mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...
-
Hr Consultant
Vor 2 Tagen
Sydney, Österreich Macquarie University Employees, Location, Alumni VollzeitAdd expected salary to your profile for insightsSalary Circa $108K - $117k + 17% superannuationNorth Ryde location; full-time continuing position, flexible working arrangementsHigher education industry experience preferredJoin our HR Business Partnering team at Macquarie University as an HR Consultant to support the delivery of strategic and advisory HR...
-
Hr Consultant
vor 15 Stunden
Sydney, Österreich Macquarie University Employees, Location, Alumni VollzeitPRIMARY DETAILSalary Circa $108K - $117k + 17% superannuationNorth Ryde location; full-time continuing position, flexible working arrangementsHigher education industry experience preferredJoin our HR Business Partnering team at Macquarie University as an HR Consultant to support the delivery of strategic and advisory HR services during an exciting period of...
-
Hr Consultant
vor 4 Wochen
Sydney, Österreich Macquarie University VollzeitPRIMARY DETAILJoin our HR Business Partnering team at Macquarie University, initially supporting the Faculty of Science and Engineering on a full-time basis until March 2025.• Salary Circa $108K - $117k + 17% superannuation• North Ryde location; Hybrid, 6-month fixed term role• Higher education industry experience preferred.We are looking for a dynamic...
-
Hr Consultant
vor 4 Wochen
Sydney, Österreich Macquarie University Employees, Location, Alumni VollzeitPRIMARY DETAILJoin our HR Business Partnering team at Macquarie University, initially supporting the Faculty of Science and Engineering on a full-time basis until March 2025.• Salary Circa $108K - $117k + 17% superannuation• North Ryde location; Hybrid, 6-month fixed term role• Higher education industry experience preferred.We are looking for a dynamic...
-
Hr Consultant
Vor 2 Tagen
Sydney, Österreich Aon VollzeitHR Consultant (Employee Relations) We are seeking a HR Consultant to join our close-knit HR People Advisory team, based in Sydney.The HR Consultant will be responsible for providing HR advice and operational support to our colleagues, and our people leaders on people, policy, process, and employee relations matters.With a strong working knowledge of...
-
Hr Consultant
Vor 4 Tagen
Sydney, Österreich Aon VollzeitWe are seeking a HR Advisor to join our close-knit HR People Advisory team, based in Sydney.The HR Advisor will be responsible for providing HR advice and operational support to our colleagues, and our people leaders on people, policy, process, and HR Technology. With a strong working knowledge of Employment legislation and practice, you will help guide...
-
Hr Consultant
vor 1 Monat
Sydney, Österreich Specsolutions VollzeitConsulting & Generalist HR (Human Resources & Recruitment)Contract/TempSalary Circa $108K - $117k + 17% superannuationNorth Ryde location; Hybrid, 12-month fixed term roleHospitality, early learning, sport and aquatics, finance, or services industry experience preferredWe are looking for a dynamic and experienced HR Consultant to join our professional HR...
-
Hr Consultant
vor 1 Monat
Sydney, Österreich Specsolutions VollzeitConsulting & Generalist HR (Human Resources & Recruitment)Contract/TempSalary Circa $108K - $117k + 17% superannuationNorth Ryde location; Hybrid, 12-month fixed term roleHospitality, early learning, sport and aquatics, finance, or services industry experience preferredWe are looking for a dynamic and experienced HR Consultant to join our professional HR...
-
Employment Hero | Hr Support Consultant | Sydney
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitOur mission and where you fit in At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...
-
Workday Hr Functional Consultant
vor 2 Monaten
Sydney, Österreich Paxus - Technology + Digital Talent VollzeitRole Overview: We are seeking a skilled Workday HR Functional Consultant to join our team, specializing in Workday HCM implementations and configurations. The ideal candidate will bring a robust HR background and substantial experience with Workday's HR modules. Responsibilities include gathering and interpreting business requirements, designing tailored...
-
Macquarie University | Hr Consultant
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitPRIMARY DETAIL Join our HR Business Partnering team at Macquarie University, initially supporting the Faculty of Science and Engineering on a full-time basis until March 2025.• Salary Circa $108K - $117k + 17% superannuation• North Ryde location; Hybrid, 6-month fixed term role• Higher education industry experience preferred.We are looking for a...
-
Senior Hr
vor 1 Monat
Sydney, Österreich Ihr VollzeitSenior HR & Employee Relations ConsultantWe are excited to collaborate with a leading pharmaceutical company to recruit their next Senior HR & Employee Relations lead!Our client's head office is in Germany but has been supporting people in Australia and New Zealand since 1967!They are dedicated to fostering a supportive and dynamic workplace and believe in...
-
Specsolutions | Hr Consultant | Ryde
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitConsulting & Generalist HR (Human Resources & Recruitment) Contract/Temp Salary Circa $108K - $117k + 17% superannuation North Ryde location; Hybrid, 12-month fixed term role Hospitality, early learning, sport and aquatics, finance, or services industry experience preferred We are looking for a dynamic and experienced HR Consultant to join our professional...
-
Sydney, Österreich Tideri Jobbörse VollzeitOur mission and where you fit in At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we...
-
Senior Hr
vor 4 Wochen
Sydney, Österreich Ihr VollzeitSenior HR & Employee Relations ConsultantSkip to contentSenior HR & Employee Relations ConsultantConsulting & Generalist HR (Human Resources & Recruitment)Full timeAdd expected salary to your profile for insightsWe are excited to collaborate with a leading pharmaceutical company to recruit their next Senior HR & Employee Relations lead!Our client's head...
-
Senior Hr Consultant
vor 2 Monaten
Sydney, Österreich HR Partners by Randstad VollzeitOur client is a global professional services firm, undergoing an exciting period of growth. This organisation has excellent culture, team tenure, and will give you the opportunity to work on some compelling pieces of work.Key Responsibilities:Effectively managing multiple tasks, contributing to project planning, and leading smaller projects.Strong internal...
-
Sydney, Österreich Clearcompany VollzeitAbout The Role Due to a huge demand for our HRIS, we're rapidly expanding our sales team and we therefore need HR Consultants/product experts to support our sales people.Bring your passion for both HR and software and work with clients to understand their requirements and offer the best software solutions for their businesses.Duties and responsibilities will...
-
Hr Manager
vor 4 Wochen
Sydney, Österreich Peoplecorp HR Recruitment Specialists VollzeitTHE ORGANISATION We are working with a rapidly expanding global asset management group with over 500 employees globally.They are looking to invest in their Australian business and have a strong growth trajectory for the next 12 months.With this in mind, they are looking to appoint their first HR Manager.THE ROLE Reporting to the Managing Director, the HR...
