Customer Service Rep
vor 2 Wochen
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Customer Service RepJob Function: Customer Support
Location: Sydney, NSW, AU
We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life to our patients by designing, manufacturing, and distributing a comprehensive portfolio of innovative tooth replacement and spine surgery solutions.
Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission.
Together, our dedicated, diverse global team is shaping an exciting future, and we hope you'll consider being a part of it
Job Summary Provides quality service to all customers to meet business objectives by performing the following duties:
Principal Duties and Responsibilities Field customer phone calls and emails to receive and process orders.Offer customers technical support/advice.Prepares contract forms, submits customer accounts applications and determines approved charges for orders requested.Solicits sale of new or additional services.Processes Warranties and liaise with Regulatory Department and other designated departments for investigation.Promptly deals with all customer requests.Daily processing of customer returns.Support/step into office team member roles as needed.This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of this job description.
Other tasks and projects may be required as may arise from time to time. Expected Areas of Competence The incumbent will be required to act as a role model in demonstration of behaviour in accordance with ZimVie's Core Values, as listed below.
We seek to understand first, then pursue innovations aimed at providing solutions for our organization, customers, and the patients we serve.
Authenticity We are tireless and consistent in our innovation, our service, and our commitment to patients, healthcare professionals, and each other.
Accountability We are honest and transparent in how we communicate with our team members, healthcare professionals, and the patients they serve.
Growth Mindset We seek opportunity, are energized by taking risks, and embrace challenges that drive our personal and professional growth.
Education / Experience Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of dental technician/dental assistant education and experience.
Microsoft Word & Excel and basic computer skills necessary.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to use hands to finger, handle, or feel.
The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Requirements 0 – 5%
* On April 1, 2024, ZimVie announced the sale of its Spine business to H.I.G.
Capital.
Candidates hired for this role will be employed by ZimVie until the legal entity for their location is established and employment transfers to an affiliate of H.I.G.'s new portfolio company, HIGHRIDGE MEDICAL, in the future. ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.
ZimVie generally does not sponsor applicant work visas for this position.
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