Client Service Representative
vor 1 Monat
IQVIA is looking for a Client Service Representative in Sydney NSW, to be part of our Client Service team, ensuring client support needs are met. Reporting to the Associate Director of Client Services, this position ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship. You will communicate effectively with various levels in the organization, demonstrate problem-solving, analytical and strong customer service skills and will have the ability to maintain and develop relationships in a diverse business environment. This position is a 12-month fixed term contract, working both in the office and from home. January 2025 start date. Responsibilities: Support Key Account Manager/Account Manager with the management of an account. Ensure fulfillment of contract specifications by validation of approved Pricing Schedule and submitting requests for additional client purchases. The Client Service Representative must ensure the delivery of services meets the customer's specifications, including accuracy, timeliness, and quality. Expand use of IQVIA services to maintain revenue and maximize use of IQVIA platforms. Support the rollout and use of client self-service tools. Take ownership of all client support requests and allocate cases appropriately, ensuring all internal departments are aligned and collaborating. Provide regular updates to clients for all their support needs, ensuring the desired outcome for the client is achieved. Provide training and support to clients in the use of our Web-based, Client self-service portal for managing data content for all Information Offerings. Research, analyze, and respond to client queries that will require an in-depth understanding of the client, specific business line, and/or therapeutic market. Conduct service meetings at client sites. Competencies/Skills/Abilities: Bachelor's degree in Science or related discipline (or equivalent) and a minimum of two (2) years of related work experience required. Broad knowledge of the Pharmaceutical industry. Exceptional analytical skills, demonstrated by the ability to solve problems and communicate solutions. Ability to use tools/BI platforms to analyze data and address client queries. Broad knowledge of the concepts, practices, and procedures of the client service representative field. High levels of initiative and ability to multitask. Demonstrated ability to develop and maintain relationships in a diverse business environment. Meeting facilitation, presentation, and training experience preferred. Knowledge of IQVIA products/business or previous Pharma experience preferred. If you are interested please apply and a member of the Talent Acquisition team will be in touch.
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Client Services Representative
vor 4 Wochen
Sydney, Österreich Iqvia Llc VollzeitClient Services Representative page is loadedClient Services RepresentativeApply locations North Sydney, New South Wales, AustraliaTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: December 13, 2024 (13 days left to apply)Job requisition id: R1453695IQVIA is looking for a Client Service Representative in Sydney NSW, to be part of...
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Representative, Client Services
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Sydney, Österreich Bny VollzeitAt BNY, our culture empowers you to grow and succeed.As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets.Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses,...
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Director Client Services
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Customer Service Representative
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Sydney, Österreich Michael Page Australia VollzeitAbout Our Client This organisation is an esteemed player in the Business Services industry, employing over 1,000 personnel worldwide.With an emphasis on continuous growth, they pride themselves on their commitment to excellence and their high-quality customer service.Job Description Manage customer enquiries and complaints efficiently and...
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Customer Service Representative
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Customer Service Representative
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Sydney, Österreich Tideri Jobbörse VollzeitAssociate, Client Service Representative BNY Sydney, Australia Posted 2 days ago | Hybrid Job | Permanent | Competitive At BNY, our culture empowers you to grow and succeed.As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets.Every day around the globe, our 50,000+...
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Customer Service Representative
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