Case Manager

Why join Launch Housing Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.
Our permanent and fixed-term employee benefits include: Contributing to useful and rewarding work and giving something back to the communityWellbeing days, ceremonial leave, carers leave and study leaveFlexible working arrangementsPurchased leave17.5% leave loading8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carerTraining and career growth opportunities across Launch HousingA portion of your income can be tax-free by salary packaging your personal expensesAdditional tax-free salary packaging on dining and accommodation expensesPositive, supportive and progressive work environmentAbout the opportunity: Our Women's only Crisis Accommodation is a residential facility with 15 single client rooms, the service provides temporary accommodation (for up to 12 weeks), case management, transitional support and other services to assist clients in achieving dignified and sustainable housing outcomes. The program also provides support to women outside the residential facility, including a Launch Housing rooming house located in the St Kilda area.
The Case Manager is responsible for providing immediate and ongoing support for clients experiencing or being at risk of homelessness, through the provision of a range of intervention options through case management support including case planning. They do this by encouraging the client's independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including funded accommodation services, private housing or via assertive outreach to clients experiencing housing crisis.
Launch Housing East St Kilda is one of the only crisis services in Victoria to employ and accommodate women (including trans and gender diverse individuals who identify as female). As such, only candidates who are women or who identify as female will be considered. This is a full-time, maximum term position until 30 June 2025.
What you'll be doing: Assisting during critical incidents and other risks that arise at the facility in accordance with Launch Housing policy and DFFH requirementsEnsuring accurate and current records are confidentially maintained.Ensuring a consistent, innovative, compliant and best-practice approach to case management at East St Kilda, supporting the improvement of case management and consistency in practices across crisis services.Advocating on behalf of clients with other agencies to ensure access to and delivery of effective services.Assisting in the development and implementation of case plans by applying advanced interpersonal skills, particularly negotiation and conflict resolution skills, prioritising and decision-making, and early intervention and solution-focused strategies.Fostering a culture of client care, where the interests of clients are always at the forefront.Engaging with clients to determine eligibility for the organisation's services and referral potential clients to other more relevant services if required.Assisting clients to develop longer term housing options, both within and/or independently of Launch Housing's supported accommodation program.What we're looking for (key selection criteria): Have a relevant tertiary qualification (desirable).Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems.Demonstrated understanding and knowledge of Family Violence and Gender-Based Violence, and the impacts of this on client care.Demonstrated experience in the provision of high-quality initial assessment, planning and prioritization programs.High degree of initiative and analytical skills, including well-developed organisational and time-management skills.Understanding the effect of trauma on clients and vicarious trauma on staff and ensuring staff wellbeing and sound practices to support clients.Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.$44.37 - $44.37 an hour
+ Superannuation + NFP salary packaging (tax savings) + Additional well-being leave available For more information, please contact Charlie Bacon on ******.
How to apply To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at ******.
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview. If you require reasonable adjustments at any stage of the recruitment process, please let us know at ******. Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
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