Stamford Hotels And Resorts | Front Office Duty Manager
vor 3 Wochen
Stamford Plaza Melbourne is currently seeking a Front Office Duty Manager to join our Front Office team.
The successful candidate will be enthusiastic, bubbly, and share a passion for delivering service to our guests that is exceptional in every sense.
In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference.
Similar experience in a five-star environment is preferred.
Permanent full-time position Rotating roster The successful applicant will be responsible for:
Representing the Stamford brand with every guest interaction Responsible for the smooth functioning of the operation of the Hotel Ensuring the safety and security of guests, staff, and hotel property at all times Handling guest complaints and resolving issues in an efficient and professional manner Participating in handover meetings to ensure any issues are handed over to the next shift to ensure continuity of service Meeting and assisting VIPs, groups, and tours on arrival and departure Coaching, leading, and mentoring staff to deliver exceptional service Assisting other operational outlets during peak service times The successful applicant will have:
A qualification in Hospitality Management (desirable) Current RSA and First Aid Certification Experience as a Fire Warden and First Aid Officer (desirable) Experience as a Duty Manager in a 5-star environment (highly desirable) Experience with hotel booking systems – preferably Opera (desirable) Exceptional attention to detail The ability to work under pressure and multitask Ability to work independently and as part of a team Excellent problem-solving skills Strong leadership skills with the ability to motivate employees to deliver a high standard of service Commitment with flexibility to work mornings, evenings, weekends, and public holidays Proactive focus and shares a passion for the hospitality industry Culture and Benefits
As a team member with us, you can expect to receive:
Opportunity to progress within the organisation Great company culture and team environment Free staff meals Dry cleaning on site Discounts within the group We thank you in advance for your interest in this position; however, only shortlisted candidates will be contacted for an interview.
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