Customer Service Manager
vor 2 Monaten
Affinity Diamonds Customer Service Manager Full -Time Affinity Diamonds are seeking an enthusiastic, proactive individual to join our expanding Production team.
Key Selling Points · Professional work environment in a young dynamic team · Innovative company with a respected brand · Excellent remuneration About the Business Affinity Diamonds is an Australian owned, family-run diamond and jewellery business with over 30 years' experience.
At Affinity Diamonds we don't sell, we teach.
We empower our clients with all the tools they need to choose the most beautiful diamond possible.
Located in the heart of Sydney's CBD, the Affinity Diamonds team are a group of highly skilled master jewellers, setters and diamond merchants who work with their clients to understand, design and create their own bespoke piece.
We pride ourselves on providing our clients with an intimate and personalised service built on trust and knowledge.
As a leading industry professional, Affinity Diamonds are a growing business looking to expand their team.
About the Role As our Customer Service Manager you will be required to: · Assist in the creation and prompt and accurate delivery of all customer orders.
· Create Purchase orders in the system and track the job throughout the production line.
· Be a vital link between the sales staff as well as in-house and external workshops.
· Adhere to the due dates given and ensure the highest quality of work leaves our boutique.
· Track jobs throughout production, managing costs throughout the production line, whilst ensuring the highest quality leaves our workshop.
· Communicate with our jewellers and gemstone setter to ensure all specs are met to the highest standard.
· Liaise with our suppliers to organise stones and other requirements where necessary · Review sales data to plan future stock needs.
· Oversee production schedule to ensure all customers orders are fulfilled in a timely manner and all expected ETAs are met.
· Prepare for and assist with stocktake.
· Organise workflow to meet specifications and deadlines.
· Visit suppliers and manufactures daily as required.
· Assist with answering the phone and help the sales staff as required.
· Support the sales staff and management team with daily office tasks where required.
Skills, personality traits and experience · Immaculate personal presentation and communication skills.
· Ability to work as part of a team.
· Strong time management skills, attention to detail and communication skills.
· You have well-rounded administrative, planning and organisation skills.
· Critical thinking and problem-solving skills.
· Take initiative and can work independently.
· You are highly organised with the ability to multitask in a fast-paced environment.
· Must have an outgoing personality with a proactive attitude towards the business.
· Honest and trustworthy.
· A high level of initiative and tenacity.
· Be willing to assist different departments when required.
Relevant qualifications preferred : · Minimum 3 years of experience in a similar role.
· Diploma in Business or Management is preferred but not required To join the Affinity Diamonds Team please click the 'Apply' button.
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