Duty Manager
vor 8 Stunden
If you're looking for a career with our Inclusive Collection, please click here to view job postings.
When you work in Hawaii, it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' Our team participated in Hawaiian culture training to help us understand what 'ohana truly means.
To be the first point of contact for internal and external guests, whilst supporting the Rooms Division Manager daily.
To oversee the Front Office operations and provide support as required.
Your Core Purpose will be: Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and external guests, while supporting the daily hotel operations.
Duties include: Lead the Guest Service Officers to deliver an incomparable service experienceResponsible for short and long term planning and the management of the hotel's Front Office operationsCoach and train employees to reflect Hyatt Place Service Standards and ProceduresPerform all tasks of a Front Office Staff as needed to facilitate serviceEnsure all operations and cash handling are done per policies and proceduresMaintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areasAnalyse, investigate, and resolve guest complaintsManage hotel operations in the absence of senior leadership teamBe fully conversant with emergency procedures and local legislationQualificationsWhat we are looking for: Relevant degree in Hospitality is an advantagePrevious experience as Duty Manager or Team Leader in Front OfficePrevious experience using OPERA PMS is essentialKnowledge of Outlook and WordDemonstrated leadership skills through the ability to train, motivate and develop your Front Office teamExcellent verbal and written communication skillsStrong time management with the ability to juggle multiple demandsAdaptable and able to solve problems quicklyDemonstrated ability to provide and improve customer service with both internal and external customersA positive, enthusiastic attitude and the ability to work a flexible 24/7 day roster #J-18808-Ljbffr
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