Customer Support Representative
vor 6 Stunden
What is Deep Space?Deep Space is a platform that helps construction teams move from manual tasks to data-driven work.
With the technology available today, construction teams should not have to fill out endless forms, track files manually, or sift through huge models.
Instead, they should focus on what truly matters: talking to people, solving problems and being creative.
DS uses AI, automation and real-time collaboration to handle the rest, making work easier and more efficient.
About DS Site formerly QINDS Site tackles construction's biggest challenges: chaotic site management, costly rework, and compliance hurdles.
Construction projects generate tons of data; safety protocols, resource tracking, progress updates but managing it all can be a headache.
DS Site centralises this critical information, enabling faster, smarter decisions and helping teams keep projects on time and within budget.We work with a diverse range of clients, from legacy clients with complex, tailored solutions to new customers using our pre-configured SaaS products aimed at domestic builders and trades.
About the RoleAs a Customer Support Representative, you'll be the go-to contact for DS Site/QIN customers, partners, and internal teams, providing guidance and technical solutions day-to-day.You'll have the chance to support both our established, complex solutions for legacy clients as well as our new pre-configured SaaS products for domestic builders and trades.
This role is a unique opportunity to grow your customer service skills and work with a team committed to improving the industry.
What You'll DoServe as the main contact for DS Site/QIN customers, partners, and internal teams, handling questions and finding ways to enhance their experience with our platform.Manage customer calls and support tickets, ensuring each inquiry is efficiently resolved.Provide after sales and rollout support, guiding customers to the answers they need.Regularly check in with partners, customers, and their teams to see if additional training is needed to maximise their use of our systems and products.Encourage collaboration and build positive connections between partners, customers, and the Deep Space team.Build strong, trusting relationships with everyone you support.Stay up-to-date on industry trends, market insights, and product knowledge through continuous learning.
What You'll BringExcellent customer service, communication, and relationship-building skills.The ability to empathise with clients and understand their needs.Friendly, professional telephone manner.A proactive attitude, using initiative to solve problems and improve processes.Enthusiasm for learning, with the ability to pick up new concepts quickly.Strong organisational skills, able to juggle priorities and adapt to changing schedules.Experience in trades or construction is a plus.Familiarity with cloud-based technologies and systems.
Core Values at Deep SpaceEarn Customer LoveAsk WhyExtreme OwnershipDo More with LessBring the Right EnergyBe a Good Human If you're ready to join a dynamic, growth-focused team with room to advance, please apply with your CV and cover letter explaining why you'd be a great fit.
Please note: no agencies will be accepted in the recruitment of this role.
Any CVs provided to Deep Space by agencies will be treated as a gift.
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