Customer Support Manager
vor 1 Monat
WHAT IS BLINQ?The first interaction two people have is the bedrock of all strong business relationships. If you can make that experience special, you can start to build a great second interaction, and so on. Blinq is the tool to help people do that. We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital business cards, dynamic email signatures, and virtual backgrounds. Join us on our mission to help the world connect.The Role:We are looking for an experienced Customer Support Manager with a growth mindset and collaborative approach to ensure we continue to deliver the highest quality of service to our customers and the team. In this role, you will play an important role in bridging the gap between our customers and product. You will manage our customer support team to ensure efficient service delivery and evolve our operations as we scale.This is a hybrid role from our Melbourne office.What you will do:Team LeadershipManage the day-to-day operations of our support team, ensuring the team consistently meets and exceeds goals and objectives.Provide mentorship, career development, and ongoing feedback of direct reports in regular weekly 1:1s and providing support/resolution to blockers to ensure employee enablement and success, as well as positive team morale.Mentor the team in effectively troubleshooting our most advanced technical and non-technical issues.Operational ExcellenceEstablish policy and operation guidance based on best practices.Create playbooks and document standard operating procedures, including policies, knowledge sharing, and documentation.Set standards and management of SLAs and effectively communicate with internal and external stakeholders.Manage the support ticket process ensuring SLAs are achieved and implement process improvement changes when needed.Collaborate cross-functionally across product, engineering, marketing, and sales teams to resolve blockers.Scale Support OperationsContribute to the strategy to scale our support operations with the growth of the businesses taking into consideration different potential operating models.Identify opportunities for automation, chatbots, and AI tools to scale operations and partner with Product & Engineering to scope, design, and deliver.What we look for in you:5+ years working experience in customer support roles preferably with exposure to Tech and SaaS companies.2+ years experience leading customer support teams.Exceptional verbal and written communication skills to inform, help, and advise team members and customers clearly.Empathetic people management and coaching skills.Experience partnering across teams including, but not limited to Engineering, Product, and Sales and Marketing.A strong understanding of Incident and Escalation Management, and advanced troubleshooting skills.Experience with customer support tools (we use Zendesk).Now, let's talk about our inspiring work environment:Based in Melbourne, Australia, our vibrant team of 40 (and growing rapidly) is making waves in the industry.We believe in fostering a healthy work-life balance, board games, and top-notch stand-up desk workstations. It's all about creativity and collaboration.Autonomy is our guiding principle, which is why we embrace hybrid work. Come in when you need to, or work at your optimal hours—whether that's burning the midnight oil or rising with the sun.And here's what we offer:As an early member of the Blinq family, you'll enjoy a one-of-a-kind chance to influence the company's direction in a dynamic, self-managed, and results-driven startup environment. Say goodbye to corporate nonsense and micro-management because here, you are your own boss. We believe in empowering our team members to unleash their full potential.Equity in the business and a competitive salary: We value our team members and want to ensure they share in our success.If you do not check all the boxes above, that is okay - we enthusiastically encourage you to applyWe welcome individuals at all experience levels and take pride in being an equal opportunity employer committed to creating an inclusive and diverse workforce. Join us on this remarkable journey as we reshape the way people connect and network.
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Customer Care Manager
vor 1 Woche
Melbourne, Österreich Hays | Office Support VollzeitYour new companyYour new company is a premium volume builder that has had continuous growth and success in this market. Their point of difference is their second-to-none customer service that values their clients and employees, who are the heart of the business. Their client-centric approach and strong values place emphasis on exceptional designs that...
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Customer Care Manager
vor 1 Woche
Melbourne, Österreich Hays | Office Support VollzeitYour new companyYour new company is a premium volume builder that has had continuous growth and success in this market. Their point of difference is their second-to-none customer service that values their clients and employees, who are the heart of the business. Their client-centric approach and strong values place emphasis on exceptional designs that...
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Customer Support Manager
vor 1 Monat
Melbourne, Österreich Dynamo Recruitment Pty VollzeitCustomer Support ManagerDynamo Recruitment Purpose of the Role: As the Customer Support Manager, you will lead our Customer Support team in delivering professional and timely assistance across our suite of solutions.Your focus will be on workflow management, support, training, and documentation, ensuring customer satisfaction through effective communication...
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Customer Support Manager
Vor 6 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitDescription Evolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals.As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
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Customer Support Manager
vor 1 Monat
Melbourne, Österreich Evolution Business Systems VollzeitDescriptionEvolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals. As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
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Customer Support Manager
vor 1 Monat
Melbourne, Österreich Evolution Business Systems VollzeitDescriptionEvolution Business Systems (EBS) is a Melbourne based, leading business management software specialist that equips its clients with software designed to achieve their business goals.As a certified Microsoft partner, we have an expert focus on Microsoft Dynamics 365 Business Central.EBS offers Australian businesses complete, whole-of-business...
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Customer Support Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitWHAT IS BLINQ?The first interaction two people have is the bedrock of all strong business relationships.If you can make that experience special, you can start to build a great second interaction, and so on.Blinq is the tool to help people do that.We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital...
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Assistant Store Manager
vor 3 Wochen
Melbourne, Österreich Assistant Store Manager VollzeitAbout the Role We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key Responsibilities: Lead by example by creating memorable, honest, and empowering customer connections.Assist in the training and...
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Customer Support Manager
vor 1 Monat
Melbourne, Österreich Blinq Technologies VollzeitWHAT IS BLINQ?The first interaction two people have is the bedrock of all strong business relationships.If you can make that experience special, you can start to build a great second interaction, and so on.Blinq is the tool to help people do that.We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital...
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Customer Support Manager
vor 1 Monat
Melbourne, Österreich Blinq Technologies VollzeitWHAT IS BLINQ? The first interaction two people have is the bedrock of all strong business relationships.If you can make that experience special, you can start to build a great second interaction, and so on.Blinq is the tool to help people do that.We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital...
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Customer Support Executive
Vor 4 Tagen
Melbourne, Österreich Garima Interprises VollzeitCustomer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.You will create policies and procedures and oversee the customer service provided by the team.The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level...
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Customer Support
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCustomer Support & Community Specialist Department: Customer Support Employment Type: Full Time Location: Melbourne Reporting To: Head of Customer Support Description Are you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational...
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Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support?Do you thrive at the intersection of social media engagement and operational excellence?We're...
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Assistant Store Manager
vor 2 Wochen
Melbourne, Österreich Assistant Store Manager VollzeitAbout the Role We are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key Responsibilities Lead by example to create memorable, honest, and empowering customer connections.Assist in the training and...
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Customer Support
vor 4 Wochen
melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?We're...
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Customer Support
vor 4 Wochen
Melbourne, Österreich Mindset Health Pty VollzeitCustomer Support & Community SpecialistDepartment: Customer SupportEmployment Type: Full TimeLocation: MelbourneReporting To: Head of Customer SupportDescriptionAre you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?We're...
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Brand Ambassador
vor 1 Woche
Melbourne, Österreich Assistant Store Manager VollzeitBrand Ambassador - New South Wales, Australia - Assistant Store ManagerAbout the RoleWe are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key Responsibilities Lead by example to create memorable, honest, and...
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Product Manager
vor 7 Stunden
Melbourne, Österreich This Is An It Support Group VollzeitWe're seeking a Product Manager to help us drive the Customer Journey across different customer and product types, across our markets (currently Singapore and Australia, with more to come).Full-time · MelbourneAbout Flo Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy.We invest in smart...
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Product Manager
vor 8 Stunden
Melbourne, Österreich This Is An It Support Group VollzeitWe're seeking a Product Manager to help us drive the Customer Journey across different customer and product types, across our markets (currently Singapore and Australia, with more to come). Full-time · Melbourne About Flo Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy. We invest in smart...
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Customer Care Support
vor 1 Monat
Melbourne, Österreich Michael Page Australia VollzeitMelbourne CBD LocationFull-time permanent position About Our Client Our client is a global leader in the manufacturing and distribution industry, located in Southbank. Their advanced solutions and international support network streamline customer operations and boost financial success. Job Description Reporting to the Customer Care Manager, you will play a...
