Customer Success Team Lead
vor 1 Monat
Josef is an award-winning global scaleup with a big idea at its core: to totally transform the way legal services work.
(We also have a lot of fun while we're doing it
)No matter whether it's L'Oreal's in-house legal team building bots to automate legal advice, law firms in Singapore building tools that auto-generate complex documents, or Legal Aid organizations in New York City giving GenAI-powered advice to tenants facing eviction, we believe that everyone should have access to legal help, and we do that by building best-in-class technology.The best part?
You'll be the one helping to make this magic happen
This is a challenging, exciting and transformative role.
As CS Team Lead, you will work closely with the founders and the wider leadership team to drive the creation, management and implementation of Josef's customer success strategy.
Although a cross-functional role, we need someone who is a superstar at:curating a best-in-class post-sales experience for Josef's customers: from onboardings and support to renewals and expansionsmanaging and coaching a team of customer success and support professionalsproactively collaborating with the sales, marketing, and product teams to drive growthWe aim to hire people who can grow with us.
This is already a leadership role, in that you'll be managing a team of customer success and support professionals.
But we also want you to be able to take more of a leadership role in the company going forward, helping us to forge a path towards our vision.To be successful in this role, we want you to have excellent communication, organisation and presentation skills.
You should love working with customers, and get a kick out of making them successful and happy.Who is Josef?The law doesn't work.
(Well, it doesn't work for everyone.)
Globally, more than 5 billion people don't have access to legal services.Why does this matter?If people don't get access to the legal help they need, they face worse outcomes in life, whether they're negotiating with their landlord, disputing a public transport fine, or doing their tax.At Josef, this is the problem we spend every day trying to fix.
We do this through our beautifully designed no-code automation platform, empowering lawyers to transform the way they work.Our customers include some of the biggest law firms in the world, small suburban firms, in-house lawyers at multinational corporations, and legal aid and community organisations.You'll have:Extensive experience in customer success and/or account managementExperience working at a tech startupA passion for nurturing customer relationshipsExcellent written and verbal communication skillsExcellent organisational and project management skillsExcellent attention to detailA familiarity with the law and the legal industry is desirableAn open mind and desire to bring your authentic self to work every dayWhat you'll do:Support the COO in managing customer success at JosefManage a team of customer success and support professionalsManage and grow your portfolio of accountsDevelop and provide training and education to customersBe the custodian of Josef's customer success strategy, process and procedureEnsure customer feedback reaches the right stakeholders at the right timeWhat we look for in future JosefitesWe love the culture we have created at Josef.
Everyone from Sales to Product embodies the culture and it's important that anyone who comes onboard brings their best self to work every day.Passion to make legal services more accessible and the world a better placeAdventurers
Josefites are ambitious, brave and hungryDesire to work collaboratively in a fast-paced, rapidly changing start-up environmentProud Nerds – a hunger for knowledge and a keen appetite to learnPeople who don't take themselves too seriously, but who care deeply about othersOpen minds, a sense of fun, and desire to bring your authentic self to work every dayOur perks and benefitsTo support you to do your best work our perks and benefits include a Josef day off once a month, an annual education budget, and so much more.What to expectCompetitive market wagesA supportive and inclusive working environmentThe chance to work with a clever, engaged and lovely team of peopleLearning and development policy and budgetWellbeing policy and budgetA flexible workplace and the ability to work from anywhereA work environment that is challenging, dynamic, creative and independentThe autonomy to help us determine the future direction of the companyClear OKRs and goalsRegular check-ins with the executive team to discuss your progressIf you think you'd be a good fit then we'd love to have a chatPlease have your CV ready to upload, and use our bot to apply for the job while getting a sneak peek at one of our products.#J-18808-Ljbffr
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