Ward Clerk
Vor 2 Tagen
Are you a current Austin Health employee?
If yes, please log in to the Austin Health
careers
website via 'Employee Login' using your network log in details to search, view and apply for all career opportunities available.
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About Home and Ambulatory Services Administration
Home and Ambulatory Services comprises of the following services:
The Ambulatory Care Centre- situated on Level 3 of the Austin Hospital Tower, incorporates Elective Admissions, Day Treatment Centre and Transit Lounge Ambulatory Care Centre is a new approach towards caring for acute and chronic medical and surgical patients in a day procedure area
Hospital in the Home/ Cardiac Hospital in the Home- facilitates the shift of traditional acute care services from the Hospital to the patient's own home.
All services within Home and Ambulatory Services are committed to utilising best practice principles to achieve quality customer service.
About the role
This role provides administrative support to the Home and Ambulatory Services Administration department. You will work in a dynamic working environment and undertake a variety of roles and responsibilities. This is an on-going, part time role working 32 hours per week.
A regular day will see you:
Register patients in the hospital Trakcare & Cerner systems, ensuring all demographic details are accurate and updated
Notify patients of cancelled or deferred appointments
Send out correspondence to patients regarding upcoming appointments
Generate and send reminder text messages for appointments
Adapt to changes in work location on short notice due to patient numbers and staffing needs
Triage incoming telephone inquiries, offering solutions or referring to the appropriate area/person
Foster effective communication and promote a supportive team approach within the ward to ensure good working relationships
Assist with filing patient notes and results
Book Patient Transport and interpreter services as required
Effectively handle challenging behaviours and resolve conflicts.
About you
As the Ward Clerk/Administration Officer, You will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You'll bring energy and drive to your work, and have a keen interest in developing your skillset.
To be successful in this role, you'll bring with you:
Highly organised with the ability to prioritise and multi-task in a fast-paced environment
Demonstrated excellence in customer service
Well-developed communication skills, including professional telephone techniques
Accurate keyboard skills and strong administrative abilities
Understands and demonstrates the principles of teamwork
Proficient in Microsoft Office products (e.g. Word, Excel, Outlook)
Good understanding of medical terminology
Flexible and reliable
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging
A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
Mentoring and career development opportunities
Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists
Work with us
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: David Webster, Home and Ambulatory Services Admin Manager at
******
Interested in finding out more about this opportunity? Read the
position description
for further details.
Application closing date: Thursday 16 January 2025
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