Customer Happiness Email

vor 4 Wochen


Melbourne, Österreich Airtree Ventures Pty Vollzeit

Company Description Join the team redefining how the world experiences design. Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place.
Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

Job Description What you'd be doing in this role As Canva scales, change continues to be part of our DNA.
This will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
About the Team Canva's Customer Happiness Team is the face of a platform used by millions of people every day.
The team's main goal is to ensure that each and every customer achieves long-term satisfaction through authentic interaction with our users in response to inquiries, concerns, and requests about Canva and its features.
About the candidate We're looking for passionate people with a hunger to solve customer problems.
Our Customer Happiness Specialists have a laser focus on detail and the ability to put themselves in other people's shoes.
We need someone who loves challenges and is open and adaptable to a dynamic environment.
Are you a fresh graduate?
This role is also open to junior candidates
What you'll be doing Upholds Canva's core customer service value of customer centricity. Provides fast, upbeat, and genuine responses across chat or email. Crafts accurate answers and solutions to customer queries. Orchestrates efficient customer communication across varying user touch points. Champions patience and empathy when engaging with users. Collaborates within teams for cross-team projects and initiatives. Aligns with results-based performance and understands key performance indicators. Acts as an authentic Canva Ambassador. Adapts to a 24/7 shifting schedule. What we're looking for Fresh grads with organizational experience welcome 2-3 years of customer service experience. Living in the Greater Manila Area. Strong communication skills, both verbal and written. Exposure to a customer-centric environment. Technical familiarity with spreadsheets and collaborative online platforms. Team-oriented with individual results through collaboration. Self-motivated for growth and learning. Adaptable and flexible; can tackle blockers and challenges. Patience, empathy, and integrity. Organized and efficient in handling workloads. Amenable to 24/7 shifting schedules. Direct customer service experience within email and chat support is a plus Familiarity with online platform systems is advantageous. Online software expertise including web and mobile troubleshooting is an advantage. Any additional experience with browser and operating system troubleshooting is appreciated. CAN START ON DECEMBER 3, 2024. Here's what you'll get Competitive salary, plus equity options. Healthcare benefits. Professional education and well-being allowances. Health and well-being programs. Generous leave policy. Fun, quirky, and sponsored social clubs and events. Hybrid work setup. Canva is one of Australia's hottest technology startups and has been ranked #1 Australian Workplace in Technology by JobAdvisor for the second year in a row.
Being a force for good One of our core values at Canva is actively working towards a world that is good for everyone.
We believe that bringing together diverse thoughts and perspectives is key to building the best product for our community.
Other stuff to know We make hiring decisions based on your experience, skills, and passion.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.

#J-18808-Ljbffr



  • Melbourne, Österreich Canva Vollzeit

    What you'd be doing in this role As Canva scales, change continues to be part of our DNA.But we like to think that's all part of the fun.This will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. About the Team Canva's Customer Happiness Team is the face of a platform used by millions of people...

  • Email Specialist

    vor 4 Wochen


    Melbourne, Österreich Blue Star Direct Vollzeit

    Great culture and collaborative learning environmentAchieve your SFMC certificationsIVE CX & Data is a division of IVE, Australia's leading holistic marketing company.Driven by data, we provide deep customer insights and specialist marketing technology services.We then implement these through the creation, production, and delivery of targeted personalised...


  • Melbourne, Österreich e&s Vollzeit

    Who are we at e&s?For 60 years, we have been making life better for Victorians at e&s. A family business with a big heart, we are making people's lives better by providing them with the best kitchen, bathroom and laundry appliances for their needs, coupled with a shopping experience that just feels easier. Through our expansion into convenient state-wide...


  • Melbourne, Österreich Adminavenues Vollzeit

    By agreeing, you allow access to and participation in the Services we provide via the Admin Avenues platform.Customer Service Officer – January Start Full TimeWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Customer Service Officer Maximise your customer service experience for an opportunity...


  • Melbourne, Österreich Adminavenues Vollzeit

    By agreeing, you allow access to and participation in the Services we provide via the Admin Avenues platform.We're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.You can apply to this job and others using your online resume.Click the link below to submit your online resume and email your application...


  • Melbourne, Österreich Canva Vollzeit

    Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, ??, hallo, vítejte! Thanks for stopping by.We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor Pay, we help...


  • Melbourne, Österreich Xplor Vollzeit

    Job Description About the opportunity Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day.We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers' experiences.You will help our...


  • Melbourne, Österreich Xplor Vollzeit

    At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor Pay, we help...


  • Melbourne, Österreich Xplor Vollzeit

    Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...


  • Melbourne, Österreich Xplor Vollzeit

    Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.With Xplor Pay, we help...


  • Melbourne, Österreich Airtree Ventures Pty Vollzeit

    Job Description Join the team redefining how the world experiences design. Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work This is a hybrid role in Austin, Texas and you must live within commuting distance to our...


  • Melbourne, Österreich Xplor Vollzeit

    Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    Job Description Who we're looking for Are you an exceptionally skilled Senior Partner Solutions Consultant with a passion for sales and technology?Zendesk is looking for an ambitious and proven professional to join our team in Singapore.In this role, you will flawlessly bridge the gap between our Partner Managers and partner contacts, ensuring seamless and...


  • Melbourne, Österreich 3R Truck Service Vollzeit

    We're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...


  • Melbourne, Österreich Freelancing Vollzeit

    Earn up to $5,500 per month (depends on experience) as Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.As a Customer Service Representative, you will be the first point of contact for our clients and customers.You will provide them with information, assistance, and...

  • Customer Success Lead

    vor 3 Wochen


    Melbourne, Österreich Zitcha Group Vollzeit

    At Zitcha, we're at the forefront of transforming the retail media landscape, and we invite you to be part of our visionary team making Retail Media better for Retailers.As the world's first Adaptive, Unified Retail Media Platform, Zitcha empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all...

  • Customer Success Lead

    vor 3 Wochen


    Melbourne, Österreich Zitcha Group Vollzeit

    At Zitcha, we're at the forefront of transforming the retail media landscape, and we invite you to be part of our visionary team making Retail Media better for Retailers.As the world's first Adaptive, Unified Retail Media Platform, Zitcha empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all...

  • Customer Success Lead

    vor 3 Wochen


    Melbourne, Österreich Zitcha Group Vollzeit

    At Zitcha, we're at the forefront of transforming the retail media landscape, and we invite you to be part of our visionary team making Retail Media better for Retailers.As the world's first Adaptive, Unified Retail Media Platform, Zitcha empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all...