Client Relationship On-field Representative

Vor 6 Tagen


Linz, Österreich Viva.com Vollzeit

**Please note: This is a Field Based responsible for a region, of either**:
Do you hold experience with payment solutions or goods and services into the Hospitality / HoReCa (bars, hotels, restaurants, cafes, takeaways, etc.) or Retail sectors and looking for an opportunity to move into the rewarding world of Fintech / SaaS payments solutions, with one of Europe's technology leading organisations?

**Special requirements**:

- This is a field based role covering one of the following regions: Vienna, Graz, Linz or Innsbruck region.
- You will need a fully valid European driving licence and your own vehicle for this position.

**Role Overview**: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

**Key Responsibilities**:

- Promote the company services by visiting clients’ premises;
- Assist merchants with verification and activation processes;
- Monitor and analyze portfolio performance;
- Provide in-person support and consultation for existing customers;
- Engage in both system-scheduled and self-initiated activities;
- Ensure new merchants in the assigned portfolio complete registration;
- Support existing merchants in maintaining active usage;
- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner;
- Travel to meet clients and attend industry events.

**Requirements**:
What we look for:

- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution, or to the retail / hospitality (HoReCa) business verticals;
- Understanding of financial products / services features and advantages;
- Experience in working with Customer Relationship Management (CRM) systems;
- Outstanding negotiation skills;
- Strong organizational and diary management skills;
- Resiliency and the ability to handle objections;
- The ability to deal with a diverse client base;
- Computer literacy & tech mindset;
- Fluent in German and business level English.

**Benefits**

- Bonus, capped at an additional 18 months salary per annum.
- Private medical health insurance.
- 25 Days holiday + bank holidays.
- Car and laptop and phone allowances.
- Fuel and parking expense allowance.
- A diverse multi-cultural working environment.



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