Customer Service Representative

Vor 5 Tagen

Linz, Österreich Borealis Group Vollzeit

Do you want to develop your skills and expertise in a dynamic, multicultural and constantly growing environment?

Are you looking for a challenging role where you can grow and develop your skills?Would you like to work in a people-focused company?
**Welcome to Borealis**
**Borealis NITRO is a European producer and distributor of Melamine, **Fertilizers and Technical Nitrogen**

We don’t just make ground-breaking plastics, chemicals and fertilizers. We make discoveries. Our employees are adventurous, eager to explore and lead the way. They are empowered to aim for new opportunities and uncover ground breaking solutions. As **Customer Service Representative **in Linz, you will make a difference, helping to add value to our customers and society.

We are currently looking for a** Customer Service Representative, part - time (25h/week)**
**About the role**

Role holder will draw on extensive knowledge to undertake specialised duties requiring proactive planning and co-ordination and the analysis of data/information within the order management process. The Role holder will be, through knowledge and use of the internal and external network, develop customer satisfaction.
**About you**
- Handle and follow up orders from order creation, delivery creation, transportation booking to invoicing to meet customer needs
- Follow up payment behaviour of the customer and inform Sales Manager to ensure on-time payment
- Keep customer file updated in order to have all the latest commercial information available
Analyse data on sales planning, volume and price development, complaint status to facilitate running business
- Pro-actively follow-up order income Register complaints, monitor status and communicate progress both internally and externally
**Knowledge, skills and experience**
- Minimum business/commercial in high school education (18+ 2-3 years)
- Minimum 2 years of relevant commercial, logistics or business administration experience
- Fluent in German and English
- Intercultural awareness
- Experience of handling ERP systems, preferably SAP
- Excellent communication skills; good internal reporting, good negotiation skills
**Behaviours**
- Teamwork and co-operation
- Customer orientation
- Information Seeking
- Flexibility
- Commercial awareness
- Initiative
- Relationship Building
**About Borealis and our offer**

The position is unlimited and the location is Linz. The job holder reports to the Team Leader Customer Service Center, Melamine.

For applicants working in Austria, we are obligated to display the compensation package. We offer a competitive compensation based on the collective labour agreement starting at EUR 37.756,32 annual gross salary (based on 38h/week full time employment), a yearly bonus and other fringe benefits including a voluntary pension plan.

**We go beyond boundaries. Together.

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