Senior Technical Writer

vor 2 Wochen

Wien, Österreich Broadcom Vollzeit

Please Note:
**Job Description**:
Do you like evaluating, analyzing complex information, and simplifying it for other people to help them understand it? Do you enjoy working together on a team dedicated to designing great product experiences? Do you want to create, share, teach, learn, and innovate with us as we explore harnessing the power of information to drive product adoption and enablement?

If this sounds exciting to you, then you're ready to join the Product Experience team in the Agile Operations Division (AOD) of Broadcom Software. We are hiring a Senior Technical Writer to work on the creating documentation and education content for Rally, a market-leading agile planning tool.

Our teams value respect, trust, transparency, collaboration, and teamwork, having fun, and giving back to the community. We believe that diversity of thought and backgrounds makes us stronger, makes our products better, and makes our customers happier.

What you will accomplish

As a Senior Technical Writer, you will create content that helps customers get the most value out of our products to make their business successful. You will be an influential member of the larger team and collaborate and excel within the team and cross-functionally. In this role, you can expect to:
Design, create, curate, and deliver highly technical content using the processes that ensure accuracy, quality, and adherence to writing standards.- Develop videos and tutorials to improve user and learning experience.- Work in cadence with our mature Agile teams, embracing a mindset of rapid learning, experimentation, iteration, and close collaboration.- Seek out and incorporate feedback from end-users, stakeholders, and peers at every stage of the product lifecycle.- Collect, analyze, and share data to improve the customer's experience by improving the quality of a product's content.- Build strong, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and of course, with your writing team colleagues.- Think holistically about the product and its place in our customers' businesses, and have an influential voice in advocating for content to create impact.- Review the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.- Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.-
- Contribute towards how-to articles, knowledge base articles, videos, and other collateral content- Synthesize user needs, best practices, business priorities, market directions, engineering constraints, and other contextual information to formulate, articulate, and advocate for content related decisions.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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