Customer Support Agent

TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, offering 50,000+ organized adventures in more than 160 countries.

We are a diverse and passionate team from more than 40 countries working across three continents and sharing the same vision: connecting travel enthusiasts to life-enriching adventures all over the globe.

We are looking for a Customer Support Agent to join our team in Vienna on a full-time basis.

Tasks
- Supporting customers who have either found a specific tour on TourRadar or are undecided between a number of options
- Answering customer questions and providing information in a fast and professional manner
- Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful enough to find the right response
- Handling booking cancellations, changes, payment issues, and adjustments

**Requirements**:

- You love working with customers and understanding their individual needs
- In addition to being a strong communicator in English, you have a native level of German
- You are sales driven with the ability to sell via a number of mediums and you are comfortable with telephone calls
- You are passionate about providing mind-blowing customer service and going the extra mile for your customers
- You are tech savvy (experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
- You have excellent multitasking abilities and are capable of handling high volumes of enquiries
- You are open-minded, enthusiastic to learn, and love taking on new challenges
- You are passionate about travel
- You don´t know the meaning of “I can’t find the answer”

**Benefits**:

- Awesome Office: Located in the heart of Vienna's 1st District, our headquarters and its surroundings are second to none when it comes to atmosphere. Every day we enjoy an open office floor plan, complete with our “barketing department”, foosball games, and deluxe coffee machines that keep us buzzing.
- Experience our world-class adventures firsthand and explore new destinations using our travel credit system.
- Flexibility: Work from home, or our beautiful office and enjoy flexible working hours that allow you to structure your days how you please.
- Diversity: Thrive in an international work environment that has more than 40 different nationalities under one roof. English is our official working language, but keep your ears peeled for a multitude of languages lingering in the hallways
- Regular team outings and events: Enjoy virtual or in-person team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events and trips together from hiking trips, wine tasting, rock climbing, and more.
- Workgroups: Join like-minded team members in voluntary workgroups around topics like wellbeing, sustainability or company culture to actively shape how we work at TourRadar
- Well-being: We are aware that even though we are working hard, it is always important to maintain a healthy work-life balance and manage our mental health. To provide the necessary help you have free and anonymous access to check-ins, therapy & workshops led by an external curated team of professionals.
- Training & Development: With annual training and development opportunities in place, we support each other through yearly Development and Reflection Talks (DaRT) to discuss individual development opportunities and future career paths. At our thriving start-up, there are many opportunities to grow and develop your skills through cross-departmental projects in our rapidly growing industry.
- On top of this, you’ll also enjoy a monthly EUR 25 home office allowance for costs arising from working remotely, quarterly team lunches, employee discounts on all TourRadar adventures, and many more