Client Success Manager

Vor 2 Tagen

Wien, Österreich Ubiq Vollzeit

Full-time, 38,5h /week // Vienna, Austria

With urbanization and climate change the defining features of our times, mobility is in a significant state of flux, with innovative solutions needed to address this new reality. At Ubiq we believe it is only through a data-driven approach that these solutions can be both sustainable and profitable. We are confident that with our product and services, we can play a vital role in shaping the future of mobility. Join us

With a constantly growing number of customers around the world and an ambition to improve shared mobility globally and scale out our reach, we are looking for another Client Success Manager to join our team.

Tasks
- Be the main point of contact between Ubiq and our international customers in the shared and future mobility field
- Professional account planning, controlling, feedback & reporting
- Gather product/service requirements from clients and coordinate the implementation with Product Owner to ensure constant product and service improvements
- Oversee the delivery of product & services to our clients
- Work closely with our team of Community Managers and User Acquisition expert to steer the business
- Establish internal processes to deliver consistently high performance
- Provide excellent ongoing customer support throughout the product life cycle
- Manage the overall client relationship and the contact to all involved stakeholders

**Requirements**:

- Proven experience (preferably 3+ years) as Account Manager, Client Success Manager or in a similar role, e.g. customer-facing Project Manager ideally with a track record of working with quantifiable objectives
- Strong communication & relationship skills
- Work experience in the Technology B2B or SaaS environment is a plus
- Fluency in English is a requirement; German language skills are an advantage but not essential
- Interest in technology, mobility & innovation
- Excellent business customer orientation
- Open & detail-oriented personality
- Hands-on and “getting things done” approach
- Austria/ EU work permit required

**Benefits**:

- The opportunity to a shape a fast-growing start-up
- Contact to international clients in the mobility field
- A fantastic team with lots of start-up spirit and English as the working language
- Flexible working hours with a healthy mix of home-office & on-site
- Continuous training & learning support (events, courses, etc.)
- Top equipment, incl. individual equipment budget for special requests, company phone, company scooters, etc.
- Free fruits, snacks and drinks at the office
- Regular team events
- Competitive salary in line with your experience & qualifications

Please send your documents in English (CV & description of why you are the right person for the role, incl. your earliest start date & salary expectation).

  • Client Success Manager

    vor 2 Wochen

    Wien, Österreich emarsys eMarketing Systems Vollzeit

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names. Taking ownership of a select portfolio, you’ll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You’ll work to engage with and understand the...

  • Client Success Manager

    vor 2 Wochen

    Wien, Österreich NTT Global Data Centers EMEA GmbH Vollzeit

    As the key commercial contact for assigned Enterprise clients, our **Client Success Manager (M/F/d)**, will hold overall responsibility and accountability for those client accounts throughout their entire lifecycle with our company, developing trusted and long lasting relationships across multiple contact touch points. The role will be **based in Vienna**,...

  • (Junior) Project Manager

    vor 2 Wochen

    Wien, Österreich Talk Online Panel Vollzeit

    Talk is a successful online market research company and offers comprehensive services in terms of online surveys and the collection of behavioural data to international clients. We currently run online panels in 25 European countries and work closely together across borders. As part of the Tito & Friends Group, we combine market research with the latest...

  • Digital Client Success Manager

    Vor 2 Tagen

    Wien, Österreich emarsys eMarketing Systems Vollzeit

    The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point...

  • Client Success

    vor 2 Wochen

    Wien, Österreich emarsys eMarketing Systems Vollzeit

    Zur Unterstützung unserer Client Success Abteilung suchen wir einen Client Success / Account Manager (m/w). In dieser Rolle sind Sie für die Zufriedenheit, die Bindung und das Wachstum unserer Kunden verantwortlich. Sie überzeugen durch ein gutes Gespür für die Ziele und Wünsche unserer Kunden und es fällt Ihnen leicht, sie bei der Umsetzung mittels...

  • Project Manager with Focus On Client Success

    vor 2 Wochen

    Wien, Österreich the female factor Vollzeit

    "Taking on the role of our client success manager presents an incredible opportunity to reshape organizations by fostering diversity & inclusivity. This role demands an individual ready to balance our clients' needs with those of our community, unafraid to voice their opinions and determined to find the best solutions. It's about delivering operational...

  • Customer Success Manager/technical Account Manager

    vor 1 Woche

    Wien, Österreich TalentTECH Vollzeit

    **Customer Success Manager/Client Success Manager/ Technical Account Manager/ Engagement Manager/ SaaS Account Manager - SaaS, MarTech, remote role** My client is a fast growing SaaS AI driven marketing software vendor: - headquarters in the US and UK and offices across Europe and the US - over 160 employees expanding globally - working with over 2000...

  • Customer Success Manager

    vor 1 Woche

    Wien, Österreich Fieldwire Vollzeit

    **Who we're looking for** **What you'll be doing** **The primary responsibilities of our next Customer Success Manager will be to**: - Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. - Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a...

  • Client Success Representative

    Vor 6 Tagen

    Wien, Österreich INFUSE Vollzeit

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....

  • Client Success Representative

    Vor 2 Tagen

    Wien, Österreich INFUSE Vollzeit

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....