Deskside Support Specialist

Vor 5 Tagen

Linz, Österreich Irtish Consulting Vollzeit

**Key Responsibilities**:

- Provide Technical Support**: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on-site.
**- Manage End-User Devices**:Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners.
**- Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements.
**- Security & Compliance**: Ensure that all end-user devices comply with security policies, including antivirus, patching, and encryption standards.
**- Asset Management**: Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreements.
**- Collaborate on IT Projects**: Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deployments.
**- User Training**: Provide end-user training and education on the use of systems, software, and IT policies.
**- Vendor Liaison**: Collaborate with external vendors for hardware replacements, software procurement, and support escalations when necessary.
- Incident and Service Request Management: Utilize ITSM tools (e.g., ServiceNow, JIRA) to log and track incidents, service requests, and changes according to ITIL processes.

**Required Skills and Experience**:

- Technical Expertise**: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.
**- Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
**- IT Security Awareness**: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).
- Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.
**- Communication Skills**: Excellent verbal and written communication skills for interacting with end users and IT teams.

Pay: Up to 28.000,00€ per year

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