Game Integrity Operations Associate with English

vor 2 Wochen

Wien, Österreich Entain Vollzeit

**About The Role**:
**Entain** is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

As a **Game Integrity Operations Associate**, you will be responsible for handling customer communication on behalf of the Game Integrity Team and the Marketing Team.

**The role in a nutshell**:
You will be conducting investigations based on daily reports and direct reports from customers.

You are responsible for delivering excellent customer service experience specific to Game Integrity queries whilst following the internal protocols and procedures.

**What you’ll be doing**:

- Responding to and dealing with customer communication.
- Representing the partypoker and Entain network on a top level providing high quality services.
- Distribution of pending Game Integrity cases and tasks.
- Handling queries and providing support to other internal teams Entain teams.
- Looking for ways to constantly improve the internal team processes and the business proceses in general.
- Handling all assigned tasks in line with all the relevant regulatory requirements.
- Being the focal point between the customers, the Game Integrity Analyst Team in Sofia and the Game Integrity Team in London.
- Participate in projects for the Game Integrity Operations Team monitoring the usage of third-party software from customers and exclusion of such found violating the poker ecology.

**What we need from you**:
**Essential**:

- Great communication skills.
- Excellent verbal and written communication skills in **English.**
- Basic poker knowledge and comprehension.
- Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner.
- Strong organisational skills.
- Willingness to learn and develop.

**Desired**:

- Sound and demonstrable experience in Customer Service.
- Previous advanced experience with MS Office suite / Outlook ecology.
- Additional language will be an asset.

**What we offer**:

- ** **Competitive remuneration package.
- 25 days annual leave.
- Social benefits: personal health insurance, dental allowance, Multisport availability, food vouchers.
- Hybrid office - home working schedules.
- Opportunity to join a team of great professionals.
- Dynamic and friendly work environment.
- Team building activities.

**Ready to get involved?**

Bring your energy to Entain and you’ll be in the mix from the start.

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

**Wellbeing at Entain**

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

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