Quality Manager

vor 1 Tag

Sankt Johann im Pongau, Salzburg, Österreich Rosewood Hotel Group Vollzeit
General Information

Country/Region

Austria

Province/City

Salzburg

Hiring Entity

Rosewood Schloss Fuschl

Department

Executive Office

Job Type

Full-time Permanent

Job Description

We are looking for a passionate Quality Manager to join our team at Rosewood Schloss Fuschl. You will play a vital role in elevating the overall guest experience and ensuring that all hotel operations. This position supports the hotel's leadership team in maintaining the highest level of service excellence, monitoring brand standards, and driving continuous improvement initiatives that create genuine, memorable, and meaningful experiences for our guests.

Essential Duties and Responsibilities:

  • Monitor the guest journey across all touchpoints to ensure consistency with Rosewood's luxury standards.
  • Review and analyze guest feedback from all channels (surveys, reviews, direct comments) and identify trends and opportunities.
  • Implement and uphold Rosewood brand standards and ensure consistent compliance throughout all departments.
  • Conduct regular quality audits and inspections across Rooms, F&B, Spa, and other guest-facing areas.
  • Ensure readiness for Forbes, LQA, and brand audits; coordinate training and follow-up actions.
  • Conduct Service Excellence, communication, and guest engagement training for associates and leaders.
  • Support onboarding of new associates with a focus on Rosewood standards and culture.
  • Provide coaching to department leaders on service delivery, guest interaction, and complaint handling.
  • Collaborate closely with Talent & Culture to integrate quality initiatives into development programs.
About Us

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world's most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.

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