UX/CX Researcher

At Journi, a creative tech company and Austria's most innovative start-up of 2024, we're on a mission to build the world's most-downloaded printing app. Our app empowers customers to effortlessly create beautiful photo books and other print products. Using AI technology, we automatically create personalized designs based on the content our users want to print. Be part of a team of highly motivated and like-minded individuals who you can learn from and who are excited to learn from you too

As a User Experience / Customer Experience Researcher, you'll help build and elevate our research practice. While our Product Designers run research within their domains, you'll tackle the bigger picture. You'll lead research on cross-cutting concerns, explore strategic questions, dive into tactical work where expertise is needed, and set the quality bar for research across Journi. You'll report to our Experience Design & Customer Insights Lead and partner with designers, PMs, analysts, and other leads to uncover insights that shape our products and strategy.

If you're excited to help us turn research into a competitive advantage and enable teams to make better decisions, we'd love to hear from you

• Lead research across domains and teams. Tackle strategic questions, explore new markets, validate concepts, and dive in wherever expertise is needed most.
• Set the standard for research quality. Create templates and guidelines. Coach designers and PMs to level up their research skills.
• Own CX metrics and insights. Design and instrument metrics that measure user experience quality beyond business outcomes. Have clear opinions on what to measure and when.
• Run research operations. Build user panels, streamline recruiting, and make it easier for teams to connect with users.
• Turn insights into action. Share findings that inspire teams to act. Present to leadership and facilitate workshops that drive impact.

• 3+ (Mid) or 5+ (Senior) years of UX/CX research in B2C tech products. You've worked on mobile apps or web products and understand consumer-facing challenges.
• Strong mixed methods expertise. You run qualitative research (interviews, usability tests, diary studies) and quantitative research (A/B testing, surveys, benchmarking) with confidence. You pick the right tool for the job and don't rely entirely on analysts for quantitative work.
• Experience with CX metrics and research operations. You've instrumented metrics that measure user experience quality (satisfaction, ease of use, perception). You've recruited participants and built panels that scale.
• Strategic thinking. You connect insights to business goals and product strategy while executing tactical research where needed.
• Strong Communication & Presentation Skills. You communicate with clarity and confidence. Your excellent English helps you present findings, facilitate workshops, and influence stakeholders.
• Collaborative mindset. You work well with cross-functional teams and help others improve their research skills.
• You are allowed to work in Austria and willing to move to (or are already in) Vienna.

A happy team makes for a happy workplace. We wouldn't be able to do what we are doing without our team, and that's why we offer:

• A fair annual gross salary in accordance with the Collective Agreement, starting at EUR 54,000 (Mid level) or EUR 61,000 (Senior level). Our final offer depends on your experience and qualifications amongst other factors.

Plus, a bunch of awesome social benefits, such as:

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days)
• A space to thrive: a fun, bright and award-winning office built by the Journi Team, complete with ping-pong and foosball tables to blow off steam
• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
• Lunch on us: we provide fresh daily lunches in our own eatery, with choices for almost all dietary requirements
• Go places: we reimburse your public transport card for Vienna €365 yearly
• Plan for tomorrow: additional €300 yearly towards your private pension fund
• Team first: join our yearly team-building Journi to exciting destinations
• Mac your life easier: with a company MacBook, also available for personal use
• Refresh and recharge: in-house or online yoga sessions every two weeks
• Stay healthy: regular in-house health check with Haelsi
• Unlock language skills: with a premium Busuu App membership
• Professional development: Access to resources, courses, and learning programs to help you excel in your role
• Boost your German: weekly in-house lessons in small groups
• Fuel your day: fruits, cereals, yogurt, and milk variations — on the house
• Brew up productivity: Italian-style coffee and teas in our coffee kitchen
• Special treatment: enjoy a premium membership on all Journi products

What to Expect After You Apply

• Intro Call with the People & Culture Team and the hiring manager (1 h)
• Time-boxed, asynchronous Challenge (4-5h)
• Cross-functional interview with Product, Design, and Research (1 h)
• Final Interview with the Senior Leadership Team (1 h)

We'd love to hear from you - please include your CV, cover letter, and any work samples with your application

We are proud to promote inclusion and diversity at Journi - no matter what race, nationality, gender, religion or sexual orientation - there is always a space for exceptional individuals in our team. At Journi, our mission is to build the most customer-centric way to hold onto your memories. We leverage the power of massive amounts of data and modern AI to enable people to print their memories as easily as taking pictures using the Journi Print app. The smart algorithm in the Journi apps processes 1,000 photos within less than 30 seconds to find the perfect photo layout. You capture the moments and we enable you to convert these into beautiful print products within seconds. We believe in innovation, collaboration and a future where digital and print go hand in hand to preserve lasting memories. We want to become the leading destination to share and print your moments. We have already inspired more than 5 million users around the globe and established Journi as a key player in a booming market, however, we have only scratched the surface of our potential. We are a startup and the creators of the most successful photo and print apps on the market. The Journi apps are downloaded and used by millions of users worldwide. We have been featured by Apple and Google over 20k times and have been covered by Forbes, the L.A. Times, TNW, Techcrunch and many more. At Journi, we look for exceptionally motivated people to become a member of our innovative team of 65+ people from all around the world. People who are passionate about solving challenges and making decisions that impact the success of the company. If you think this could be you, why not send us your application? ;)