Service Delivery Manager
Vor 2 Tagen
About Our Client About Our Client Our client is a leading technology solutions provider delivering innovative traffic enforcement and safety systems. They are known for combining advanced technology with robust project delivery, ensuring safer roads and streamlined operations across Australia. Job Description Service Delivery Oversight: Full accountability for delivering maintenance and support services under government contracts, ensuring outcomes meet agreed KPIs for time, cost, and quality. Contract Management: Review system performance, manage client interface and reporting, resource scheduling, subcontractor and supplier coordination, financial tracking, and documentation compliance. Process Implementation: Establish and manage bespoke support processes, including call handling, escalation, spares and repairs, asset management, and public sector data management. Technical Supervision: Oversee troubleshooting, remediation, installation, and commissioning of systems; manage resolution of customer/internal issues within SLA. Reporting & Improvement: Provide periodic and corrective action reports, implement tools for system maintenance improvement. Budget & Project Management: Plan and manage contract budgets, deliver new systems as ordered, and lead internal projects. Leadership: Responsibility for 10 direct reports, coordination across teams and senior leadership engagement. The Successful Applicant Experience in service delivery management and project management (certification preferred). Strong background in maintenance of complex technology systems, root cause analysis, and design improvement. Knowledge of embedded computing, sensor‑based technology, and logistics/asset management. Excellent communication and interpersonal skills, with ability to manage KPIs and SLAs. Comfortable with Google Workspace and MS Office tools. Proven ability to lead teams and manage subcontractors. Ability to work under pressure while maintaining high service quality. What’s on Offer Full‑time, permanent role. Leadership responsibility plus direct client engagement on major government contracts. Professional development through structured training in advanced technology systems, project management methodology, safety compliance, and certifications (First Aid, OH&S). Exposure to cutting‑edge technology in embedded computing, sensor‑based systems, and traffic management solutions. Strategic influence with autonomy to manage budgets, improve processes, and deliver new systems. Contact Rhys Shelley Quote job ref: JN- Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Industries IT Services and IT Consulting, Computer and Network Security, and Software Development #J-18808-Ljbffr
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Assistant Director Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Service Delivery Manager
Vor 2 Tagen
City of Melbourne, Österreich Bravura Solutions VollzeitService Delivery Manager – Bravura Solutions We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. About the Role The Service Delivery Manager is responsible for managing day‑to‑day relationships with high‑value clients, ensuring Bravura delivers high‑quality services within acceptable...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Brennan VollzeitService Delivery Manager – Brennan – Adelaide, South Australia, Australia Reporting to the Service Delivery Manager Team Lead, we are seeking a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. At Brennan, we believe that how technology is delivered is as important as what the technology is. Our True...
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Service Delivery Manager
vor 3 Wochen
City of Melbourne, Österreich Compnow VollzeitOverview Service Delivery Manager role at Compnow. What you’ll do Holding the accountability for delivery of all services to contracted Service Levels. Reviewing, completing and authorising Service Level Reports summarising Compnow service achievements. Providing an escalation path to raise any issues of failed service delivery and requests for...
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Service Delivery Manager
vor 4 Wochen
City of Melbourne, Österreich Bureau of Meteorology VollzeitService Delivery Manager – Bureau of Meteorology – Melbourne, Victoria, Australia Base pay range: A$135,402 – A$152,073 per annum + 15.4% super. Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems that support trusted, reliable and responsive weather, water, climate, ocean and space weather services for...
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Service Delivery Manager
vor 4 Wochen
City of Melbourne, Österreich Southern Star Care VollzeitService Delivery Manager – Southern Star Care Location: Mulgrave, VICJob Type: Full-Time About Us Southern Star Care is a dedicated provider of NDIS support services, committed to empowering individuals to live independently and achieve their goals. We pride ourselves on fostering a positive, inclusive, and supportive workplace culture, supporting those...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Acquire Intelligence VollzeitService Delivery Manager – Acquire Intelligence We're an award-winning global outsourcer providing contact center and back‑office services on behalf of our global clients. Join a place where innovation and teamwork support exciting missions worldwide. Our mission is to help businesses work smarter, simplifying how they operate, improving performance, and...
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Service Delivery Manager
Vor 5 Tagen
City of Melbourne, Österreich Pharmacy VollzeitProudly member-owned since National Pharmacies advocates for making quality healthcare more accessible and affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our...
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Service Delivery Manager
vor 1 Woche
City of Melbourne, Österreich Michael Page Australia VollzeitHigh-Impact Leadership Role Autonomy and Strategic Input About Our Client Our client is a leading technology solutions provider delivering innovative traffic enforcement and safety systems. They are known for combining advanced technology with robust project delivery, ensuring safer roads and streamlined operations across Australia. Job Description Service...
