Service Delivery Manager
Vor 2 Tagen
Service Delivery Manager – Bravura Solutions We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. About the Role The Service Delivery Manager is responsible for managing day‑to‑day relationships with high‑value clients, ensuring Bravura delivers high‑quality services within acceptable profitability margins. Act as the first escalation point for service, operations, software, cloud and consulting support. Project manage small to medium projects, manage incidents and identify revenue opportunities. Assist clients to understand available solutions and exceed their expectations through relationship‑management disciplines. Deliver all services conducted for the client, including day‑to‑day services (billable or non‑billable) and projects. Ensure client SLAs are consistently met and actively escalate any risk of exception. Run regular client Service Delivery meetings, reporting program performance and additional service opportunities. Control project schedules, report activities, timelines, impacts and implications to stakeholders. Improve service delivery efficiency through continuous improvements. Identify, assess, manage project risks and develop mitigation strategies. Coordinate resourcing, tracking and manage activities and deliverables to achieve outcomes. Manage budget forecasting and P&L for clients, analyse variances and take appropriate action. Manage time recording, reporting and invoicing for clients. Ensure contracted services are delivered and additional services follow the approved Change / Statement of Work process. Qualifications Relevant tertiary qualifications. Proven service delivery and operational skills in financial services, wealth management or technology industry. Experience in account management and relationship management. Effective leadership and project management skills. Excellent communication, interpersonal and motivational skills. Negotiation and dispute resolution skills. Understanding of systems development methodologies and architecture. Benefits Competitive salary and employee benefits scheme. Two paid volunteering days and community‑based initiatives. Parental (including secondary) leave policy. Bravura Leave day to celebrate events important to you. Generous reward and recognition programs. Friendly, social and supportive global team that embraces diversity. We make hiring decisions based on your experience, skills and passion, so even if you don’t match every listed skill or tick all the boxes, we would still love to hear from you. Interviews are primarily conducted virtually; if you require reasonable adjustments or wish to indicate preferred pronouns, please let us know. All final applicants for this position will be asked to consent to a criminal record and background check. People with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. #J-18808-Ljbffr
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Assistant Director Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Brennan VollzeitService Delivery Manager – Brennan – Adelaide, South Australia, Australia Reporting to the Service Delivery Manager Team Lead, we are seeking a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. At Brennan, we believe that how technology is delivered is as important as what the technology is. Our True...
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Service Delivery Manager
vor 3 Wochen
City of Melbourne, Österreich Compnow VollzeitOverview Service Delivery Manager role at Compnow. What you’ll do Holding the accountability for delivery of all services to contracted Service Levels. Reviewing, completing and authorising Service Level Reports summarising Compnow service achievements. Providing an escalation path to raise any issues of failed service delivery and requests for...
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Service Delivery Manager
vor 4 Wochen
City of Melbourne, Österreich Bureau of Meteorology VollzeitService Delivery Manager – Bureau of Meteorology – Melbourne, Victoria, Australia Base pay range: A$135,402 – A$152,073 per annum + 15.4% super. Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems that support trusted, reliable and responsive weather, water, climate, ocean and space weather services for...
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Service Delivery Manager
vor 4 Wochen
City of Melbourne, Österreich Southern Star Care VollzeitService Delivery Manager – Southern Star Care Location: Mulgrave, VICJob Type: Full-Time About Us Southern Star Care is a dedicated provider of NDIS support services, committed to empowering individuals to live independently and achieve their goals. We pride ourselves on fostering a positive, inclusive, and supportive workplace culture, supporting those...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Acquire Intelligence VollzeitService Delivery Manager – Acquire Intelligence We're an award-winning global outsourcer providing contact center and back‑office services on behalf of our global clients. Join a place where innovation and teamwork support exciting missions worldwide. Our mission is to help businesses work smarter, simplifying how they operate, improving performance, and...
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Service Delivery Manager
vor 1 Woche
City of Melbourne, Österreich Michael Page Australia VollzeitHigh-Impact Leadership Role Autonomy and Strategic Input About Our Client Our client is a leading technology solutions provider delivering innovative traffic enforcement and safety systems. They are known for combining advanced technology with robust project delivery, ensuring safer roads and streamlined operations across Australia. Job Description Service...
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Service Delivery Manager
Vor 5 Tagen
City of Melbourne, Österreich Pharmacy VollzeitProudly member-owned since National Pharmacies advocates for making quality healthcare more accessible and affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich CompNow VollzeitCompnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex...
