Operations Manager

We are a purpose-driven Social Enterprise committed to building inclusive communities and creating opportunities for people to thrive. Through our services, we champion sustainability, reduce waste, and empower individuals to grow personally and professionally. Join us to drive positive change and make a tangible impact every day. About the Role Outlook Aust. is looking for a dynamic leader with a passion for sustainability, waste minimisation, and resource management. You will thrive in fast‑paced environments where you can inspire teams, make a change and lead with purpose. As our Contract Manager, you will oversee the operations of our waste management and resource recovery services at our site in Ballarat. You will be responsible for contract delivery, operational performance, and team development – ensuring safety, excellence, and a culture of continuous improvement. This is an exciting opportunity for a proactive leader to shape outcomes that are good for people, communities, and the planet. If you have some – but not all – of the skills and experience we have shared, we would welcome a chat by calling Juliana on 6***. Key Responsibilities Business operations; managing the site operations to meet performance targets, compliance standards, and customer expectations. Leading, supervising and supporting; inspire and guide a diverse team, building a culture of integrity, collaboration, and continuous improvement. Quality, administration and information security; prepare weekly and monthly reports, and develop effective communication strategies with staff and contractual partners. Work health and safety; ensure all staff and contractors are acting in a safe manner within the workplace, promoting a safe working culture. Financial and resource management; oversee budgets, monitor financial performance, and ensure efficient use of resources and assets. Change management; lead initiatives that drive innovation and smooth adoption of new processes. Stakeholder management; build strong relationships with corporate partners and stakeholders. Lead contract management meetings and audits, ensuring KPI compliance and exploring opportunities for collaboration. Customer Focus: deliver service excellence and maintain high levels of customer satisfaction. What we are looking for Proven experience managing and leading diverse teams in dynamic, fast‑paced environments. A collaborative, adaptive leadership style that motivates people to achieve results. Strong communication and interpersonal skills to engage with a wide range of stakeholders. Excellent organisational and time‑management skills with the ability to juggle multiple priorities. Proficiency in administration tasks, data analysis, reporting, and rostering. Experience in MS Office Suite. Experience in the retail and/or logistics industries, desirable. A background in waste management or related field, desirable. Loader operator ticket, desirable. Why Join Us? At our organisation, you will find more than just a job – you will discover a place to lead, grow, and contribute to something bigger. Salary packaging benefits. Health and wellbeing support – a wide range of services to help you thrive inside and outside of work. A values‑driven culture – where your leadership and ideas are valued, and your work creates lasting social and environmental impact. How to Apply Interested in this role? We’d love to hear from you Send your resume or an expression of interest to ***********@outlookaust.org.au. Please note, successful applicants will be contacted by Thursday 13th of November. Additional Requirements To keep everyone safe, successful candidates will complete: A National Police Check. A pre‑employment injury and health declaration form. Pre‑employment reference checks. Drug and alcohol testing (including random testing on the job). Diversity and Inclusion Outlook is an equal opportunity employer. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and individuals from diverse backgrounds and abilities. Join us today and play a key role in creating a more inclusive and sustainable future #J-18808-Ljbffr