Hybrid CX Team Leader: Lead

Job Description We’re seeking an experienced Team Leader to join our Customer Care team, working on behalf of one of Australia’s leading retail brands. Key Details Hybrid | Melbourne CBD | 3 days onsite 6 months Fixed Term Contract Part Time | 25 hours per week Availability between 8:00am to 2:00pm Monday to Friday The successful candidate will be...

We’re seeking an experienced Team Leader to join our Customer Care team, working on behalf of one of Australia’s leading retail brands. In this role, you’ll lead a small, close-knit team of email-based Customer Care Agents, responsible for managing customer enquiries, logging tickets, and triaging issues through Salesforce and other internal systems....

A public transport authority in Australia is seeking a Senior Manager Customer Experience to lead enterprise-wide transformation initiatives. This leader will drive CX principles and establish metrics, tools, and frameworks that enhance employee and service experience. Ideal candidates will have over 10 years of CX transformation experience in large...

Job Description We’re seeking an experienced Team Leader with strong Genesys Cloud Dialler experience to drive performance, optimise sales campaigns and deliver outstanding client experiences. As the Team Leader, you’ll oversee the appointment-setting process, manage the dialler and campaign lists, coach and develop your team, and implement strategies to...

A leading public sector organization in New South Wales seeks an experienced CX transformation leader. You will shape employee and service experiences in a large-scale environment, lead impactful initiatives, and embed CX principles across the organization. The ideal candidate brings over a decade of experience with proven leadership skills and the ability...

A leading property technology firm is seeking a CX Operations Team Leader in Sydney, Australia. This role involves leading a customer support team and providing hands-on assistance to clients. You'll foster a collaborative culture, drive customer satisfaction, and mentor team members. Ideal candidates will have previous leadership experience in fast-paced...

Overview CX Operations Leader Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties,...

A leading real estate technology firm in New South Wales is seeking a CX Operations Team Leader to lead a customer support team while also handling customer inquiries. The ideal candidate has experience in customer service and tech support, possesses strong problem-solving skills, and is passionate about delivering exceptional service. This role offers...

A leading technology and services provider in Sydney seeks a CX Operations Team Leader to manage a hybrid team while offering hands-on support to customers. The ideal candidate will have experience in customer service, excellent problem-solving skills, and a passion for coaching and mentoring. This role includes significant leadership responsibilities,...

A leading environmental services company in Melbourne seeks an Arborist Team Leader to oversee tree maintenance for heritage-listed sites like Carlton Gardens and Fitzroy Gardens. The successful candidate will mentor and train staff, ensuring safety and performance while leading a dedicated team. With a strong emphasis on career development, this permanent...