Customer and Brand Experience Coordinator

Customer and Brand Experience Coordinator Customer and Brand Experience Coordinator Customer & Brand Experience Coordinator About GoodnessMe GoodnessMe is Australia’s leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible. We’re now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you’re passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign. As our Customer & Brand Experience Coordinator, you’ll be the friendly face (and voice) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You’ll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes. Respond to inbound enquiries via email (Gorgias), social media DMs, and phone Troubleshoot customer concerns and deliver timely resolutions Communicate order updates and coordinate refunds, delays, and courier follow-ups Track and report customer feedback and trends to the team Brand Partnerships Pitch marketing collaborations to leading health & wellness brands Manage supplier relationships, from onboarding to execution Coordinate contracts, product logistics, and monthly partner comms Review product suitability based on dietary standards and customer preferences Operations & Admin Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs Create detailed packing briefs and manage product deliveries Maintain our customer service manual and process documentation Assist with general admin and reporting tasks 1–3+ years in customer service, brand partnerships, or eCommerce coordination Clear communicator with strong interpersonal and problem-solving skills Detail-oriented with the ability to juggle multiple tasks and deadlines Passion for health, wellness, and purpose-led business (These aren't deal breakers — but will help you hit the ground running) Google Drive / Google Workspace Recharge (subscription platform) Shopify (eCommerce) What You’ll Love About Working With Us Work with a passionate, tight-knit team driven by purpose Enjoy staff discounts on healthy products and subscription boxes Grow with a fast-moving company making a real difference Apply Now If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you'd the ideal candidate for the role. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Marketing and Sales Industries Food and Beverage Services Referrals increase your chances of interviewing at GoodnessMe by 2x Get notified about new Brand Coordinator jobs in Sydney, New South Wales, Australia . Concord West, New South Wales, Australia 1 day ago Marketing Communications Coordinator – Social Media Sydney, New South Wales, Australia 4 weeks ago Millers Point, New South Wales, Australia 2 days ago Darlington, New South Wales, Australia 3 months ago Sydney, New South Wales, Australia 1 month ago Sydney, New South Wales, Australia 1 month ago Sydney, New South Wales, Australia 4 days ago Sydney, New South Wales, Australia 1 month ago Assistant Brand Manager - Air & Cillit, ANZ Sydney, New South Wales, Australia 2 weeks ago Digital Experience Specialist, Australia (12 Months Contract) Sydney, New South Wales, Australia 23 hours ago Chatswood, New South Wales, Australia 5 days ago Marketing & Social Media Assistant Full Time @ Catering HQ Gregory Hills, New South Wales, Australia 2 days ago Digital Content & Social Media Specialist Surry Hills, New South Wales, Australia 1 week ago Darlington, New South Wales, Australia 1 hour ago Sydney, New South Wales, Australia 4 weeks ago Mascot, New South Wales, Australia 2 weeks ago Pyrmont, New South Wales, Australia 2 weeks ago Assistant Brand Manager - Shopper Marketing APAC North Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia A$130,000.00-A$140,000.00 4 weeks ago Marketing & Communications Coordinator (Freight Division) @ Qantas Social Executive @ independent brand agency Sydney, New South Wales, Australia 6 hours ago Sydney, New South Wales, Australia 2 weeks ago Lane Cove West, New South Wales, Australia 2 days ago Mascot, New South Wales, Australia 1 month ago Assistant Brand Manager - Insights & Analytics, ANZ Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia A$95,000.00-A$110,000.00 2 weeks ago Sydney, New South Wales, Australia 1 month ago Sydney, New South Wales, Australia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr