Pega CRM Specialist Developer

Australian Bureau of Statistics – Brisbane QLD The Australian Bureau of Statistics (ABS) is looking to recruit several Pega CRM Specialist Developers to help us modernise our data acquisition environment as part of the Data Modernisation Program. These are ongoing, permanent positions at the Executive Level 1 classification level. The successful applicants can work full or part‑time hours via a hybrid model of working from home and the office. About the roles As a Pega CRM Specialist Developer you will have the opportunity to undertake technical work and will have a strong focus on hands‑on ICT activity, with varying degrees of solution design collaboration and evaluation depending on the role. These roles are part of a larger program that identifies, develops and implements future‑focused investments that reduce the cost and risk of data sourcing and support improvements to the provider experience, and deliver a more modern, efficient, partner‑led Data Sourcing Division in the ABS. These roles operate across various environments including our survey platform, test automation, payroll system, survey solution and data sourcing (data transformation and transfer). Responsibilities Responsibilities include: ensure the delivery of quality, architecturally aligned IT solutions to meet ABS business outcomes through leadership of a multi‑disciplinary Agile team liaise with internal and external stakeholders (including vendors), leveraging their expertise to resolve critical issues and inform decisions provide specialist developer skills and expertise of either the Pega CRM solution (v24.2 or above) design, develop and maintain contemporary solutions in accordance with software development best practices, security policies and guidelines provide technology guidance to a technical team apply DevOps practices and automation to the solution you are responsible for delivering. What we are looking for To be suitable you should have most or all of the following skills, qualities and experience: Experience in delivering enterprise ICT solutions in an Agile context. Ability to communicate, liaise and negotiate with a broad range of stakeholders. Ability to nurture positive working relationships. Possess strong analytical and problem‑solving skills. Technical leadership experience, including the ability to mentor staff and contribute to technology uplift. Technical skills and experience in one or more of the following technologies is advantageous:Public cloud (AWS, Azure). Webservices and APIs (SOAP, REST and GraphQL). Application development (such as Java, .NET). What you will gain You will have the opportunity to work in a contemporary work environment that encourages innovation, identifying and delivering technology solutions to business and technology needs. Some of the key projects you will help deliver include: ModernisedHousehold and BusinessSurveys- this project willimprove andmoveremaining Household and Business surveysto a contemporary technical infrastructure. Uplift of the Contact Centre- this projectseekstoimprove andintegrate the Pega CRM and Genesys CX solutions to improve the effectiveness and efficiency of the Data Sourcing Contact Centre. competitive salary up to $136K 15.4% employer contribution to superannuation opportunity to work from home 3 days per week flexible start and finish times. About the Australian Bureau of Statistics We are Australia’s national statistical agency and an official source of independent, reliable information. We tell the real story of Australia, its economy and its people by bringing life and meaning to numbers. We are at the forefront of data innovation - responding to today’s challenges and partnering to deliver rich, new information solutions and technologies for the future. A role with us offers you the opportunity to: undertake work with real purpose in a dynamic, innovative and flexible work environment apply and develop your expertise through a wide variety of challenging roles and learning and development opportunities be part of a supportive team of trusted experts who are empowered and accountable join a workplace culture that fosters inclusiveness, builds respect and capitalises on diversity. How to apply To be eligible to apply you will need to be an Australian citizen. To apply, you will need to upload your current resume, provide referee details and respond to the following (in less than 500 words): Provide an example of a project that you have led and how you worked with stakeholders to deliver the outcomes and overcome any issues. You might like to discuss what your role was, how you used your technical skills to add value, what problems you overcame and how you influenced the overall solution. Applications close at 11:30 p.m. AEDT on Sunday 23rd November 2025. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr