Service Delivery Manager

vor 2 Wochen

City of Melbourne, Österreich Gentrack Ltd (Global) Vollzeit

Service Delivery Manager – Australia We are seeking an experienced Service Delivery Manager to ensure the successful implementation and ongoing software support and maintenance for our key utility clients in Australia. The ideal candidate will combine stakeholder management and communication skills with broad technical knowledge and a deep understanding of operational best practices such as ITIL, driving value creation and achieving exceptional outcomes for our customers. Responsibilities Apply extensive ITIL knowledge to streamline service delivery processes, ensuring alignment with best practices and our clients’ specific needs. Utilize prior experience in the utilities or software sector to anticipate client challenges and proactively develop solutions that drive operational efficiency and customer satisfaction. Implement ITIL‑based service management strategies to enhance the quality, reliability, and cost‑effectiveness of our software solutions. Optimize incident, problem, and change management processes to minimize disruptions and maximize system availability for our utility clients. Leverage knowledge of the utilities industry to tailor software implementations, ensuring they address sector‑specific challenges and regulatory requirements. Foster a culture of continuous improvement, regularly assessing and refining our service delivery approach to stay ahead of industry trends and customer expectations. Develop and maintain strong relationships with key stakeholders in a key customer account. Conduct regular client meetings to discuss service performance, address concerns, and identify opportunities for improvement. Act as the primary point of contact for escalated customer issues. Facilitate workshops and training sessions to enhance client understanding and adoption of our software solutions. Manage the end‑to‑end service delivery process for key customer accounts. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in service delivery management, preferably in the software or utilities industry. Strong understanding of the New Zealand utilities landscape and associated technologies. Excellent project management and problem‑solving skills. Outstanding communication and interpersonal abilities. ITIL certification preferred. Proficiency in project management tools and methodologies. Strong knowledge of software development lifecycles and best practices. Familiarity with cloud‑based software solutions and integrations. Experience with Agile methodologies. Excellent analytical and problem‑solving skills. Stakeholder management experience. Taking ownership of issues from outset to resolution. Strong verbal and written communication skills. Experience with Jira Service Management or similar ITSM solutions. Benefits Personal growth in leadership, commercial acumen, and technical excellence. A career path within a global, high‑growth organization. A vibrant culture full of people passionate about transformation and making a difference. A competitive reward package that truly rewards top talent. A chance to make a true impact on society and the planet. #J-18808-Ljbffr

  • Assistant Director Service Delivery

    vor 1 Woche

    City Of Stirling, Österreich Customer Service Delivery Vollzeit

    Assistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...

  • Assistant Director: Service Delivery

    vor 1 Woche

    City Of Stirling, Österreich Customer Service Delivery Vollzeit

    A government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...

  • Service Delivery Manager

    Vor 2 Tagen

    City of Melbourne, Österreich Brennan Vollzeit

    Service Delivery Manager – Brennan – Adelaide, South Australia, Australia Reporting to the Service Delivery Manager Team Lead, we are seeking a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. At Brennan, we believe that how technology is delivered is as important as what the technology is. Our True...

  • Service Delivery Manager

    vor 2 Wochen

    City of Melbourne, Österreich Compnow Vollzeit

    Overview Service Delivery Manager role at Compnow. What you’ll do Holding the accountability for delivery of all services to contracted Service Levels. Reviewing, completing and authorising Service Level Reports summarising Compnow service achievements. Providing an escalation path to raise any issues of failed service delivery and requests for...

  • Service Delivery Manager

    vor 2 Wochen

    City of Melbourne, Österreich Bureau of Meteorology Vollzeit

    Service Delivery Manager – Bureau of Meteorology – Melbourne, Victoria, Australia Base pay range: A$135,402 – A$152,073 per annum + 15.4% super. Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems that support trusted, reliable and responsive weather, water, climate, ocean and space weather services for...

  • Service Delivery Manager

    vor 2 Wochen

    City of Melbourne, Österreich Southern Star Care Vollzeit

    Service Delivery Manager – Southern Star Care Location: Mulgrave, VICJob Type: Full-Time About Us Southern Star Care is a dedicated provider of NDIS support services, committed to empowering individuals to live independently and achieve their goals. We pride ourselves on fostering a positive, inclusive, and supportive workplace culture, supporting those...

  • Service Delivery Manager

    Vor 4 Tagen

    City of Melbourne, Österreich Acquire Intelligence Vollzeit

    Service Delivery Manager – Acquire Intelligence We're an award-winning global outsourcer providing contact center and back‑office services on behalf of our global clients. Join a place where innovation and teamwork support exciting missions worldwide. Our mission is to help businesses work smarter, simplifying how they operate, improving performance, and...

  • Service Delivery Manager

    vor 1 Woche

    City of Melbourne, Österreich CompNow Vollzeit

    Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex...

  • Service Delivery Manager

    vor 2 Wochen

    City of Brisbane, Österreich Bureau of Meteorology Vollzeit

    Join to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...

  • Service Delivery Manager

    vor 3 Wochen

    City of Melbourne, Österreich dnata Airport Services Vollzeit

    OVERALL PURPOSE OF THE POSITION The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations. Service Delivery Manager - Ramp The Service Delivery Manager - Ramp will manage...