RTO Quality Officer

Response Group International (RGI) is an integrated, organisational development group with a history of 30+ years of work supporting organisations, communities and people. We provide integrated offerings across research, organisational development, accredited and non-accredited education at all levels in organisations as well as using a range of face-to-face, online and blended methods. We are the largest provider in Australia in our field in technical training and operate within a diverse business supporting clients in a broad range of services and industries. Our RTO work is 100% workplace based with trainers working either regularly on site with clients or coming onsite for specific workshops (these can also be delivery online). They have an excellent understanding of the workplace needs and know their trainees, supervisors, managers and the employees at each site. Many of them also undertake various work for clients and/or are included in some workplace activities so easily maintain vocational currency. As a group we are committed to doing good work, with good people, and doing it well, drawing on the broad range of skills and strengths of our team to support our growth. We are looking for someone to work within our RTO team, to support the work that they do in maintaining the quality of our delivery both accredited and non-accredited. We need someone who has the skills and experience to jump straight in and isn’t afraid of rolling up their sleeves to get the job done. You need to be able to work within a small team, have a sense of humour and a ‘how can we make this work’ attitude while maintaining a focus on quality of delivery. Reports to: RTO Manager To support the sustainable operations of our RTO so that we maintain quality whilst meeting the needs of our clients. Role overview As the RTO quality officer, you will have a good understanding of the day to day running of an RTO as well as the standards for RTO’s. Your role will include supporting the RTO manager as needed with quality and compliance activities, monitoring trainer and assessor currency required, and preparing for and supporting internal and external audits. You will also work closely with the RTO administrator to support their work, providing assistance to them with enrolments and regulatory reporting as required. We are open to a full or part time person for this role and offer the flexibility to work from home as well as in our office in Brisbane. Core work Quality Assurance of assessments via our online assessment portal. Supporting the process for issuance of qualifications and certificates, including reviewing evidence and packaging rules. Reviewing and supporting trainers with updating their currency and competency matrixes. Supporting the RTO manager in preparing for and participating in internal and external audits. Assisting the RTO administrator with enrolments as needed. Assisting the RTO administrator with data reports as required. Supporting the RTO manager with development of assessments and resources. Qualifications and experience Experience working in a small to medium sized RTO. Experience using a student management system as part of requirements to manage enrolments to VET and funding standards (preferably Axcelerate). Experience navigating and using LMS systems to view, QA and check active courses and learning evidence (Canvas and Cloud Assess ideally). Ideally you hold, or are working towards a Certificate IV in Training and Assessment. Previous experience with the Food/Meat processing industries would be advantageous but not essential. Confident in use of digital technology and systems in your day to day work. #J-18808-Ljbffr