RTO Administration Officer

Join Our Team as a RTO Administration Officer– Make a Difference in the Educations Sector The NextEd Group (ASX:NXD) is one of the largest listed private educationorganizations in Australia. NextEd provides education and learning experiences to more than 25,000 students each year via 9 campuses in Australia and 16 recruitment offices around the world. The group delivershigh quality courses across the English Language, Vocational and Higher Education sectors, to both domestic and international students. We share a vision to unleash potential through inspiring learning and experiences, ensuring graduates are equipped with the skills to fulfil their personal andcareer ambitions. An exciting opportunity is now available for a RTO Administration Officer to join our national training team. This position is currently based at our office in Brisbane CBD. As the RTO Administration Officer you would be the first point of contact for students and stakeholders, providing excellent customer service by addressing inquiries, resolving issues, and offering guidance on various training products and services. Key Qualifications Be committed to customer service and a positive student experience Be a team player with a can do attitude Have experience working in a cross-cultural environment and dedicating yourself to supporting students from diverse backgrounds Answer incoming calls and email enquiries and general office administration duties Assist with data entry into the student management systems, including enrolments, student results, completions, and cancellations Assist with financial duties which include invoicing, collections and regular reconciliation. Assist the trainers with the administration and preparation of training materials Maintain appropriate administrative records as per the internal policies and procedures Participate in the management of Student Management System and the Learning Management System(s) Assist in the administration of national and state compliance frameworks relevant to the RTO Selection Criteria Excellent interpersonal skills, teamwork, verbal and written communication skills Sound administration, organisational and time management skills A demonstrated knowledge of RTO operations including compliance and national reporting requirements is desired but not essential Demonstrated ability to interpret contracts and legislative requirements is desired but not essential Demonstrated capacity to work in a fast paced environment with tight time schedules Positive approach to a continually changing work environment Drivers licence and access to a vehicle Full training will be provided to the selected candidate Why Choose Us? Flexible Working Environment : Enjoy the flexibility of delivering online training while impacting students across Australia. Inclusive and Respectful Culture : We value diverse perspectives, encourage collaborative teamwork, and celebrate innovation. Impactful Work : Your role will help shape the future of students, preparing them for meaningful careers in the community services sector. The NextEd Values BE BOLD – Courageous and forward-thinking people who are inspired to deliver and support impactful innovation and growth strategies. BE INCLUSIVE – Diverse and engaged teams who are agile, connected and aligned to putting collective success before individual achievements. BE RESPECTFUL – Honest and considerate people who show gratitude for the efforts of others and take responsibility for their actions. BE EXCELLENT – Passionate and results driven people who are renowned for delivering great student experiences and outcomes. #J-18808-Ljbffr