Relationship Manager
vor 4 Wochen
Join to apply for the Relationship Manager role at SG Fleet AU . About The Role The role involves proactively managing a portfolio of customers, delivering outstanding customer service, understanding customer needs and managing a team of Fleet Managers to respond to customer fleet management requests. The Relationship Manager also seeks opportunities to maximise business renewal and organic growth. Tasks and Responsibilities Maintain strong customer relationships and understand client needs; regularly review customers’ fleet for optimisation and cost reduction. Lead the team of Fleet Managers (if applicable) to manage the customer portfolio and provide professional fleet management. Capture all business potential of clients, maximizing renewal and margins through upselling additional products and services. Take ownership of issue resolution, ensuring contractual obligations and KPIs are measured, met and exceeded; serve as first point of escalation for customer issues. Conduct a structured customer visitation programme to foster productive relationships with key decision makers. Provide ongoing customer reporting and oversee preparation and delivery of customer reviews in line with SG Fleet standards. Demonstrate fundamental knowledge of SG Fleet systems and support training of the Fleet Management team in these systems. Build rapport and pursue revenue growth opportunities, including fee uprates, and maintain a “client strategy” document per client. Skills and Experience Tertiary qualification in a business‑related discipline (desirable). Experience building and maintaining relationships at senior corporate level. Effective communication, negotiation and presentation skills. Superior IT proficiency including Microsoft Office (Excel, Word, PowerPoint). Strong numeracy skills, understanding complex finance/taxation concepts. Up‑to‑date understanding of Australian fleet management, FBT and salary packaging environment. Strong understanding of the car industry. Initiative, problem‑solving, patience, flexibility and cooperativeness. Ability to work autonomously. Knowledge of fleet management products, services, systems and processes (ideal). Knowledge of industry legislative, compliance and regulatory obligations. Understanding of organisational systems and processes. About You Performance oriented. Customer service oriented. Personal and interpersonal effectiveness. Numerical and analytical ability and accuracy. Flexible. About Us We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. We manage a portfolio of $2.5 Billion and employ over 1,100 people. Learn more about us: Perks Up to 4 wellness days per year. Industry leading 20 weeks paid parental leave. Monetary service milestone awards. Career progression opportunities. Education support including a learning budget, free access to LinkedIn Learning and more. Two paid volunteer days per year. Health and wellbeing support including subsidy and Employee Assistance Program. Next Steps We’d love to hear from you if you’re ready to take on your next challenge at a company that embodies diversity, work‑life balance, and career development. We are a proud equal‑opportunity employer. Interviews may take place prior to the application closing date. Please apply before the close date. Successful applicants will be required to complete a pre‑employment screening. Seniority level Mid‑Senior level Employment type Full‑time #J-18808-Ljbffr
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