Customer Service Consultant

Personalised Plates Queensland (PPQ), part of Publicis Groupe ANZ, is a high-volume, high-value e-commerce business that markets and sells personalised number plates. AT PPQ, we pride ourselves on delivering exceptional customer service, and enabling our clients’ creativity and self-expression to shine. Responsibilities As a Level 2 Customer Service Consultant, your responsibilities would include: Acting as the initial point of contact for customer queries regarding plate sales and orders via email, live chat, ticketing system, inbound and outbound calls. Promptly address inquiries and concerns by customers in a professional and empathetic manner. Act as a product expert, providing accurate and comprehensive information on our range of products, promotions, services and procedures. Meet (and exceed) our Sales and Service KPIs through outbound telemarketing. Investigate and resolve correspondence inquiries with professionalism in line with the service requirements of the Department of Transport and Main Roads (TMR). Provide level 1 moderation of plate orders, approving and denying submissions in line with internal guidelines. Accurately collect, save and file client and order documentation as necessary. Qualifications 1+ years’ customer service experience in any industry, call centre preferred Strong communication skills, both written and verbal with the ability to articulate information clearly Ability to stay calm under pressure Strong problem solver, with a proactive and resourceful mindset A positive attitude and willingness to learn, and collaborate as a team Ability to work autonomously, proactively and show initiative Intermediate computer literacy skills within the MS365 suite Successful police check required Perks and Benefits A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing A creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us” Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes A culture of open feedback and guidance to achieve your goals through our Career Conversations program A committed Diversity, Equality and Inclusion strategy driven through our Viva Women, Égalité, enABLE and Embrace (reconciliation action plan) programs Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits Access to counsellors, psychologists and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs Core Values Bring out the best in everyone Be hungry and up for it Stand up, show up, follow up Ask why not? Get creative Small team driving BIG results While it’s preferable you tick every box, we encourage candidates who resonate with our culture and the role to apply, regardless of whether you meet each requirement. Diversity. Inclusion. Equity. At Publicis Groupe we are committed to the inclusion and recognition of all people, regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We value diverse talent. Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. #J-18808-Ljbffr