Inside Sales Manager

Company Overview At Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely related risk management fields — from accessibility consulting, risk and hazard analysis, process safety and forensic investigations to security risk consulting, emergency management and digital innovation. As we champion best practices, set industry standards and support communities with innovative solutions, we are making the world a better place. We believe that creating and sustaining a culture of trust, integrity and professional growth fundamentally includes a sustained commitment to Diversity, Equity, and Inclusion. At Jensen Hughes, diversity is ingrained in our culture we accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, or socioeconomic background. Our differences and uniqueness are celebrated and reflected in our wide range of Global Employee Networks. Job Overview Jensen Hughes, a worldwide Consulting, Engineering and Compliance firm is looking for a motivated and enthusiastic Inside Sales Manager to join our team in Sydney. The role will cover our building code, fire safety engineering, access and energy consulting teams. The Inside Sales Manager is responsible for expanding consulting business through the day-to-day management and coaching of a quotation management team and inside sellers; ensuring timely response to inbound leads and requests for quotes (RFQ’s) and proactive development of accounts with current, dormant and new customers to increase organic growth for Jensen Hughes Australia. The Inside Sales Manager should display and cascade an enterprise mentality and create a positive environment. You are responsible for the prioritisation and assignment of resources, setting clear goals and priorities and tracking performance toward goals for your direct reports. Ensure direct reports are prioritising highest opportunities and or accounts for the greatest potential impact on generating organic growth for Jensen Hughes Australia. Responsibilities Define expectation around response time, follow up on quotations, outbound calling, pipeline management, revenue targets etc. and proactively monitor and manage these. Actively utilise CRM / project management software to monitor pipeline and provide coaching toward direct reports to ensure contact details are accurate, duplicates are removed, new information is added, and accurate call / visit logs are entered. General understanding of accounts with open work (Lead / Op / Proposal / Renewal) and support the team on moving proposals through the pipeline and closing orders. Customer Service and post project follow up (internal and with client) and identify opportunities / initiate renewal discussion if end of contract cycle. Identify growth opportunities from existing clients / current projects and work with team on a plan. Qualify New Leads (Existing and New Clients) and gather information needed to move to proposal. Proposal Document work (Creation / QC / Update). Manage contract renewals for key clients / master agreements, supported by Operations / Administration. Client / Account Research - Review past projects, notes, unique client items, history, connect with PM and Finance as needed. Develop sales opportunities by exploring and identifying potential accounts, soliciting new accounts, building rapport, providing some technical information and explanations of our service, and preparing proposals. Communicating with Clients, making outbound calls to potential customers, and following up on leads / opportunities. Build and maintain a working knowledge of Jensen Hughes Australia’s service offerings; participate in training / coaching opportunities. Requirements and Qualifications Experience in interpreting testing procedures and requirements. Approximately 10 years of Sales experience, of which 3 years must have been in a sales management position. Proficient in Microsoft Suite Applications, Word, Excel, Power point and Outlook. Experience with CRM software platforms preferred. General knowledge and confidence using computer databases and menu driven reports. Fluent in written and spoken English. Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose. #J-18808-Ljbffr