Telesales/ Administration Assistant

Bidfood Darwin is looking for a confident and customer‑focused individual to join our team as a Customer Service Representative at our East Arm branch. Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here. Other day‑to‑day administration duties will be required such as AP, quotes, buy‑ins, along with any other duties requested. You’ll also respond to emails, assist and support our sales reps with day‑to‑day service and coordination. About the role This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it. This is a fast‑paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly. You’ll work closely with our sales reps and the sales manager to ensure customers are well looked after and systems stay up‑to‑date. Responsibilities Answer inbound phone calls and take orders Build trusted relationships with regular customers Respond to emails and product enquiries Process orders accurately using internal software Liaise with sales reps and managers to resolve service issues Handle accounts payable related tasks Manage the weekly time band for payroll Perform day‑to‑day administration duties such as AP, quotes, buy‑ins, and other requested tasks Assist sales reps with day‑to‑day service and coordination About you You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can‑do attitude to your work. If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast‑paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded. Skills and experience Excellent phone and email communication skills Strong customer service mindset with a helpful attitude Confidence using computers, with good typing speed and accuracy Comfortable learning new systems – full training provided on internal software Able to multitask and stay organised in a fast‑paced environment Team‑oriented with a proactive and solutions‑focused approach Previous experience in customer service, administration, retail, call centres or other fast‑paced environments highly regarded About Bidfood Darwin Bidfood Darwin is more than just part of Australia’s leading foodservice distributor – we’re a key player in one of the country’s most unique and multicultural food regions. From laid‑back waterfront venues and tourism operators to government contracts and remote service providers, our team supports a broad customer base across the Northern Territory. Known for our adaptability, cultural awareness and logistical strength, we help deliver fresh, flavour‑packed food solutions in even the most challenging conditions. With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger. Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well‑established company that values initiative, loyalty and care and encourages you to grow your career. The extra perks Staff discounts on 6,000+ products Access to workforce development programs Corporate health plans and well‑being benefits Employee Assistance Program (EAP) for you and your family Supportive team culture with room to grow Ready to take the next step? If this has got you thinking, we’d love to hear from you. Apply now and take the next step in your career with a team that’s proud to support Australian foodservice. Please note only short‑listed candidates will be contacted. #J-18808-Ljbffr