Customer Experience Manager
vor 7 Stunden
Customer Operations Manager: National Builder & CX Leader Location: Western Sydney Salary: $110k - $140k Core Mandate: Own Change and drive the ERP (Odoo) transformation WOW Recruitment is seeking a high‑calibre CX & Operations Manager to completely re‑engineer the national Customer Experience and Service function for one of Australia’s fastest‑growing national warehouse solutions companies. Are you a systems‑minded leader who thrives on turning chaos into scalable, high‑performance processes and is ready for a strategic national mandate? What’s On Offer? Significant Strategic Mandate: A rare opportunity to design, build, and lead a national function from scratch, reporting directly to the Managing Director. Rapid Career Trajectory: Join a hyper‑growth, national business where your impact on overall efficiency and customer loyalty will be immediate and highly visible. Premium Package: Competitive compensation positioned to attract an experienced, high‑impact builder. The Challenge: A chance to successfully navigate a complex, multi‑state service operation through a major ERP transformation (Odoo rollout). The Role This is a hands‑on, high‑impact operational leadership role responsible for unifying four critical coordination functions (Service, Sales Support, Project Coordination, and Helpdesk) into one seamless national CX system. System Ownership: Design, document and embed all national operational workflows and processes, ensuring structural readiness for the upcoming ERP transition. National Leadership: Directly manage, mentor and coach the Service and Customer Support teams across the country, instilling a culture of ownership and energy. Performance & KPIs: Implement and own key operational metrics for service responsiveness, job closeouts, customer satisfaction (CSAT) and data quality. Executive Alignment: Act as the Voice of Customer (VOC), converting frontline pain points into strategic priorities for the senior leadership team. Financial & Process Management: Oversee operational budgets and ensure efficient flow between operational teams and the finance department. Who We’re Looking For The ideal candidate is an accountable, system‑minded leader ready to take full ownership of the operational customer journey. Essential Experience: 3+ years in a CX, Operations, or Service Management role with direct people leadership experience. Sector Background: Proven experience in a high‑volume B2B environment (e.g., industrial, logistics, field service or machinery) is highly ideal. Technical Proficiency: Strong track record using CRMs and job management software, with experience in process mapping or exposure to ERP systems such as Odoo, SAP, Oracle, etc. Personal Attributes: High commercial acumen, robust work ethic and genuine energy/drive to manage and lead change. Success in this role will look like: Clean data, consistent processes, high internal service ratings and compliments outpacing complaints across the national network. How to Apply If you are the experienced builder and coach looking for a rewarding, strategic role where you can make an immediate, national impact, apply now Ready to bring the momentum? Send me your CV and tell me about a time you turned a messy customer process into a smooth, scalable system that made a customer say, “Wow.” #J-18808-Ljbffr
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Customer Experience Manager
vor 7 Stunden
Council of the City of Sydney, Österreich by charlotte VollzeitGet AI-powered advice on this job and more exclusive features. We’re searching for a‑led, brand‑aligned Customer Experience Manager to bring our vision, values, and magic to life. In this role, you will play an essential role in creating meaningful moments for our community, inspiring connection, uplifting others, and embodying the spirit of by...
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Customer Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Levande Pty VollzeitAmplify resident voice. Elevate everyday experiences. Champion purposeful living At Levande, we’re reimagining what it means to live well in retirement. With 59 vibrant communities across Australia, our Everyday Exceptional promise sits at the heart of everything we do, inspiring us to create experiences that help residents feel heard, valued, and truly at...
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Customer Experience Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich EBOS Group Limited VollzeitOpportunity to make your mark within a highly supportive team environment. Fantastic opportunity for growth and development Work for a large, reputable ASX listed company in the Healthcare industry About us : EBOS Healthcare is a division of EBOS Group Pty Ltd, an ASX listed company, which has been servicing the Australian Healthcare Primary Market for over...
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Customer Experience Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich Outsized VollzeitCustomer Experience Manager Location: Sydney (Hybrid) Role: CX Specialist – Optimisation & Process Improvement A leading professional services firm is seeking a CX Specialist to join its transformation program. The CX Specialist will design and implement initiatives to uplift client experience, ensuring improvements are insight‑led and aligned with the...
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Customer Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich WorkFocus VollzeitAt WorkFocus, we get people well and working. Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting and...
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Customer Experience
Vor 2 Tagen
Council of the City of Sydney, Österreich The Travel Corporation VollzeitCustomer Experience & Performance Manager Join to apply for the Customer Experience & Performance Manager role at The Travel Corporation Location: Sydney (Hybrid) Help shape travel experiences that change lives. For over a century, The Travel Corporation (TTC) has been delivering unforgettable journeys across the globe. With award‑winning brands operating...
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Customer Experience
vor 7 Stunden
Council of the City of Sydney, Österreich The Travel Corporation VollzeitCustomer Experience & Performance Manager Customer Experience Manager - The Travel Corporation Location: Sydney (Hybrid) Help shape travel experiences that change lives. For over a century, The Travel Corporation (TTC) has been delivering unforgettable journeys across the globe. With award‑winning brands operating in over 70 countries, we are driven by...
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Customer Experience Account Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Brevity Care Software VollzeitBrevity is seeking a dynamic and driven Account Manager to join our Customer Experience team. This is a strategic role focused on nurturing high‑value customer relationships, driving product adoption, and ensuring long‑term customer success. At Brevity our mission is to develop leading software tools for the disability care and aged care industry, to...
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Customer Experience
vor 8 Stunden
Council of the City of Sydney, Österreich The Travel Coorporation VollzeitCustomer Experience Manager - The Travel Corporation Location : Sydney (Hybrid) Help shape travel experiences that change lives. For over a century, The Travel Corporation (TTC) has been delivering unforgettable journeys across the globe. With award-winning brands operating in over 70 countries, we are driven by service, powered by data, and united by our...
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Customer Experience
vor 2 Wochen
Council of the City of Sydney, Österreich Avis Budget Group VollzeitAre you an expert in revenue-generating customer interactions? We need your passion and guidance on sales development skills to drive performance. Your influence with customer experience and sales strategy will steer our teams to success! As our Customer Experience & Ancillaries Manager you will be working across Australia and New Zealand leading ancillary...
