Customer Experience
vor 12 Stunden
Customer Experience Manager - The Travel Corporation Location : Sydney (Hybrid) Help shape travel experiences that change lives. For over a century, The Travel Corporation (TTC) has been delivering unforgettable journeys across the globe. With award-winning brands operating in over 70 countries, we are driven by service, powered by data, and united by our purpose : to make travel matter. We’re looking for a Customer Experience Manager to support our Contiki and Trafalgar brands to elevate our customer and agent experience across the Contact Centre and wider TTC network. This role is perfect for someone who thrives on insight-driven decision making and wants to see their work directly impact guest satisfaction, agent performance, and global strategy. What You’ll Be Doing Customer Insights & IntelligenceCollect and analyse customer feedback from multiple channels.Identify trends, root causes and opportunities, turning complex data into high-quality actionable insights for leadership. Performance & ReportingBuild and maintain accurate reports and visual dashboards (Power BI, SQL).Deliver clear recommendations that influence operational, sales and digital priorities. Data & Systems ManagementWork confidently with large datasets to ensure accuracy, quality and ongoing optimisation of CX reporting tools.Maintain and enhance dashboard functionality used across our global business. Governance & Best PracticeEmbed CX standards, frameworks and measurement models that define “what great looks like.”Support our global approach to customer care and consistency. Stakeholder InfluenceCollaborate with Sales, Marketing, Product, Digital and Contact Centre leaders.Translate insights into actions that boost conversion, reduce customer effort and elevate overall experience. What Success Looks Like Uplift in NPS, CSAT and customer effort metrics. Adoption of consistent, reliable dashboards across markets and teams. Insight-led initiatives resulting in improved customer outcomes and increased revenue. About You 3+ years’ experience in customer insights, CX analytics or contact centre performance analysis (travel or hospitality is a bonus). Skilled in data visualisation and reporting tools such as Power BI or Tableau. Confident working with large datasets and familiar with CX metrics (NPS, CSAT, FCR). A strong storyteller who can communicate data in a clear and engaging way. Collaborative, adaptable and naturally curious about improving customer journeys. Why TTC? Career Growth : Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions. Wellbeing Support : Access to extensive employee assistance and wellbeing programs for you and your family. Travel Discounts : Generous domestic and international travel discounts for you, your family, and friends. Learning & Development : Career development and personal growth opportunities. Love for Travel Benefit : Annual travel credit of $1850 after your first year to use on any core travel brands. Volunteer Leave : Two days paid leave per year for volunteer opportunities. Parental Leave : 12 weeks paid parental leave for eligible employees. #J-18808-Ljbffr
-
Flexible Mystery Shopper
vor 10 Stunden
City Of Kwinana, Österreich Undercover Customer VollzeitA leading Mystery Shopping company in Western Australia is seeking motivated individuals to join their team as Mystery Shoppers. This role offers flexible work that allows you to be your own boss while providing valuable feedback to enhance customer service for various businesses. As a Mystery Shopper, you will document compliance against company practices...
-
Customer Experience Designer
vor 3 Wochen
Council of the City of Sydney, Österreich Firesoft People VollzeitJoin a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills. What you will do : Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of concepts...
-
Customer Experience Advocate
vor 3 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitRecruitment Consultant | Bayside Group - Sydney ,NSW Customer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...
-
Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitCustomer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent...
-
Customer Experience Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich people2people VollzeitAbout the Role: Our client, a highly respected global brand in the electronics industry, is seeking a Customer Experience Specialist to join their team. In this exciting role, you’ll play a key part in enhancing the customer experience across chat and call channels. You’ll review transcripts, coach service operators and work closely with internal teams...
-
Customer Experience Manager
vor 12 Stunden
Council of the City of Sydney, Österreich by charlotte VollzeitGet AI-powered advice on this job and more exclusive features. We’re searching for a‑led, brand‑aligned Customer Experience Manager to bring our vision, values, and magic to life. In this role, you will play an essential role in creating meaningful moments for our community, inspiring connection, uplifting others, and embodying the spirit of by...
-
Customer Experience Representative
Vor 5 Tagen
Council of the City of Sydney, Österreich BYD Australia & New Zealand VollzeitCustomer Experience Representative BYD Australia & New Zealand invites applications for the Customer Experience Representative role. Ready to make an impact in the automotive industry? Join our team and help deliver exceptional service to every customer. As the first point of contact, you will respond to inquiries, resolve issues and ensure a smooth,...
-
Customer Experience Consultant
vor 2 Wochen
Council of the City of Sydney, Österreich FleetPartners Group VollzeitAt our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We’re proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you’ll see how your contribution makes a real impact, be...
-
Customer Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Levande Pty VollzeitAmplify resident voice. Elevate everyday experiences. Champion purposeful living At Levande, we’re reimagining what it means to live well in retirement. With 59 vibrant communities across Australia, our Everyday Exceptional promise sits at the heart of everything we do, inspiring us to create experiences that help residents feel heard, valued, and truly at...
-
Customer Experience Administrator
Vor 4 Tagen
Council of the City of Sydney, Österreich Assured Automotive VollzeitA leading automotive repair company in Australia seeks a Customer Service Administrator. The role involves ensuring exceptional customer experience, managing administrative tasks, and facilitating effective communication with customers and insurance personnel. Ideal candidates will possess a high school diploma, at least one year of customer service...
